Increase the quality of the customer experience through the feature Notes on Calls, which allows you to add notes to any calls you want. You can add these notes during or after your call. The only thing you have to do is to click “Save” and CloudTalk will take care of the rest.
Detailed call content overview just one click away
Get a fast and detailed overview of interactions with your customers and make work easier for the agents that will communicate with these clients later. Thanks to Call Notes any agent can quickly orient in the situation and promptly react without the customer having to repeat his problem, request, or the stage of his solution twice.
CloudTalk in addition also synchronizes notes with CRM or Helpdesk tools that you already use so there is no need to manually copy or search the information again. Instead, you can fully attend to the needs of your customers.
Take a look also at our Call Tagging feature which will perfectly complement Call Notes and can significantly increase the productivity and performance of your team.
These features might be interesting for you
- Callback – Thanks to callback feature, there won’t be any unanswered phone calls in your call centre, because CloudTalk will automatically call your customers back.
- Click to call – Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.
- Call Statistics – Track the performance of your call center. CloudTalk is a truly data-based call center analytics software.
- Call flow designer – Create pre-defined calling scenarios based on your business needs and preferences.
- Power Dialer – This feature provides you with a quick solution to connect you with customers. You can monitor the campaign in real-time and if necessary, make necessary adjustments to make it even more efficient.