Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Dialpad |
Zoom |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $15 - $25 Enterprise price only upon request. | $149,99 - $240 (Pro to Enterprise plan) – Free Basic plan. | $25 - $50 |
| Free trial | Yes - 14 days. Requires a credit card. | On the Zoom website, you can request a demo. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Advanced integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. | Integrates with tools like Zoom for Hubspot, Pipedrive or Salesforce. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Zoom offers several mobile applications for both iOS and Android. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Conference calling | Unlimited video conferencing with Dialpad Meetings service. | Offers unlimited one-on-one and group meetings in all plans. Group meeting duration for the basic plan is 40 minutes. | You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls. |
| Click to Call | Yes | Does not offer this feature. You need to manually click each digit before making a call. | Yes |
| Call tagging | Does not mention this feature. | Does not mention this feature. | CloudTalk allows you to assign a custom tag to each call. |
| Advanced dialers | Only mentions Power dialer. | Does not mention any advanced dialing possibilities. | We offer Smart dialer, Power dialer and Predictive dialer. |
| Voicemail | Yes, offers visual voicemail and voicemail transcription. | Voicemail handling for queues and groups can't have their own shared voicemail box. | Create individualized or group voicemail messages. You can play it from the internet browser. |
| Recording | Available in all plans. | Yes | Available in all plans. |
| Reporting | Offers real-time analytics and reporting. | Yes | CloudTalk offers many advanced reporting features, such as agent or custom reporting, real-time dashboard, etc. |
| API | Does not mention this feature. | Offer REST API. | Yes |
| Customer support options | Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. | Technical support varies based on plans. Basic only has a help center, the highest one offers a ticket, live chat and phone. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
4 plans – ranging from $14,99 to $19,99 per user/month paid monthly and $149,90 to $240 paid annually. The Basic plan comes for free, no matter if billed monthly or annually.
Dialpad is slightly more expensive than Zoom if you purchase a monthly plan. Yet annually, Dialpad is incomparably cheaper. This is an advantage for companies which want the software for long-term use.
Offers 40+ direct integrations and approximately 25 features. Tools worth highlighting are real-time transcription, ACD, and auto-attendant. Dialpad also integrates with many popular tools – Salesforce, Zendesk, or Google Workspace.
Zoom offers many features to ease your work, such as call logs, single sign-on or call forwarding. You can get unlimited calling within the US and Canada, as well as unlimited one-on-one or group video meetings between 100 to 500 participants.
Zoom primarily focuses on audio and video conferencing tools and lacks some essential call center features. While Dialpad also doesn’t have the largest palette of tools on the market, it still exceeds Zoom’s capabilities.
Dialpad achieved ratings of 4.4 out of 5 on G2 (1,160 reviews) and 4.3 out of 5 (427 reviews) on Capterra.
Users like Dialpad’s pleasant UI and user friendliness. On the other hand, some customers experienced glitches like occasional phone notification delays.
Zoom achieved a 4.6 / 5 rating on Capterra (12,058 reviews) and 4.5 / 5 (40,486 reviews) on G2.
Customers appreciate that the platform offers number porting features and is accessible from many devices. On the contrary, the platform may be extensively slow during meetings with around 50+ participants.
Based on overall reviews and ratings, people seem to evaluate Zoom higher than Dialpad. Furthermore, Gartner Peer Insights shows that 94% of Zoom users would recommend the software. Dialpad reached 93%.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While Dialpad offers only 25 features, we have you covered with 70 tools that adapt to all business needs.
Zoom-Salesforce integration isn’t always user-friendly. Voicemail and call logs may not show up in a native lightning case feed, but as a task. CloudTalk’s 40+ integrations work seamlessly with our system. Including Salesforce.
Compared to Dialpad, CloudTalk is the winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Dialpad and Zoom users may appreciate our call management tools (advanced dialers, routing options, and more). We also offer Call Notes and Tags that keep your reps updated about customer interaction history. Furthermore, CloudTalk offers 140+ international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
