Five9 vs Talkdesk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Five9 vs Talkdesk

and How They Compare to CloudTalk

Five9 Talkdesk CloudTalk
Annual Price Overview N/A N/A $25 - $50
Free Trial No. No.
Yes - 14 days. Doesn't require a credit card.
Integrations
9 CRMs include Salesforce, Oracle, Microsoft Dynamics, NetSuite, Zendesk, and more.
CRMs include Salesforce, Zendesk, Slack, MS Teams, ServiceNow, 
MS Dynamics, Zoom
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application
Yes, compatible with both Android and iOS.
 
Yes, compatible with both Android and iOS.
 
Available in "Elevate" plan.
Yes, compatible with both Android and iOS.
Minimum Amount of Users One user within all plans. One user within all plans.
One user within all plans.
 
CloudTalk has no maximum number of users.
Extensions Yes. Does not mention this feature.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Yes. Yes.
Yes, from a starter pack.
Call Recording Yes.
Available from the Elevate plan.
Yes, available in all plans.
Call Tagging No. No. Yes.
Local Numbers Yes. Yes.
1 local number free with each plan.
Toll-free Numbers Yes. Yes. Yes, available in all plans.
Smart Dialer
Yes, also offers predictive and power dialers.
Yes, also offers predictive and power dialers.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Yes. Yes. Yes.
Open API Yes. Yes. Yes.
Customer Support Options
Customer support available 24/7.

Product documentation, case management. 

Premium options include access to senior customer support team. 
Customer support available 24/7.

Knowledge base, multichannel support. 

Premium options include priority access, dedicated technical support, escalation management, etc.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Five9 vs Talkdesk

Pricing: Which Service Fits Your Budget?

Five9

Provides 4 plans, ranging between $149 and $229 per user per month. Five9 does not offer annual billing.

Talkdesk

Offers 3 plans. Costs range between $75 and $125 per user per month. Talkdesk does not offer annual billing.

Pricing winner:
Talkdesk

Talkdesk is the more affordable solution for startups and small businesses.

Features: Which Phone System Powers Your Team Better?

Five9

Five9’s flagships include manifold call centers, intelligent routing, and crystal-clear audio quality.

Talkdesk

Talkdesk’s biggest draws are its advanced routing features and business toll integrations. However, it offers a wide range of features, catering to most call centers’ needs.

Features winner:
Five9

Although more expensive, Five9 backs its price point up with a variety of excellent VoIP features.

Customer Satisfaction: Which Service Has the Happiest Customers?

Five9

Five9 rates 4.2 / 5 on Capterra (406 reviews) and 4.0 / 5 on G2 (330 reviews).  Users particularly valued Five9’s supposedly excellent customer service and ease of use.

However, several reviewers complained about frequent technical difficulties.

Talkdesk

Scored 4.5 / 5 on Capterra (678 reviews) and reached a 4.4 out of 5 rating on G2 (1,814 reviews). Customers valued Talkdesk’s simple, get-up-and-go set-up process, and overall reliability.

Beyond the usual complaints about slow customer service, several users noted that the SMS capabilities and reporting functionalities could be improved upon.

Customer Satisfaction winner: Talkdesk

Talkdesk wins thanks to its overall better rating and higher number of reviews. 

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Five9 and Talkdesk

Five9 users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

Both competitors lack the automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Unlike Five9 or Talkdesk, CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Five9 and Talkdesk are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.