How CloudTalk compares to Five9 and Talkdesk

Five9 users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

Both competitors lack the automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Unlike Five9 or Talkdesk, CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Five9 and Talkdesk are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.