Microsoft Teams Phone vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Microsoft Teams Phone vs RingCentral

and How They Compare to CloudTalk

Five9 RingCentral CloudTalk
Annual Price Overview N/A $19.99 - $49.99 $25 - $50
Free Trial No.
Yes - 30 days. Requires a credit card.
Yes - 14 days. Doesn't require a credit card.
Integrations
9 CRMs include Salesforce, Oracle, Microsoft Dynamics, NetSuite, Zendesk, and more.
Basic integrations from second - Standard plan.
 
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Minimum Amount of Users One user within all plans. One user within all plans.
One user within all plans.
 
CloudTalk has no maximum number of users.
Extensions Does not mention this feature. Yes.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Yes. Yes.
Yes, from a starter pack.
Call Recording Yes.
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Yes, available in all plans.
Call Tagging No. Does not mention this feature. Yes.
Local Numbers Yes.
Available as an add-on.
1 local number free with each plan.
Toll-free Numbers Yes. Yes. Yes, available in all plans.
Smart Dialer
Yes, also offers predictive and power dialers.
Does not mention this feature.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Yes. Yes. Yes.
Open API Yes. Yes. Yes.
Customer Support Options
Customer support available 24/7.

Product documentation, case management. 

Premium options include access to senior customer support team. 
Offers live chat, community forums, online support cases, and FAQs.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Microsoft Teams Phone vs RingCentral

Pricing: Which Service Fits Your Budget?

Microsoft Teams Phone

Offers 3 plans, starting at just $8.00 and going up to $57.00 per user per month. Users can choose between monthly and annual payments with no change in price. 

RingCentral

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99$59.99 if paid monthly.

Pricing winner:
RingCentral

Microsoft Teams Phone is the more affordable solution for startups and small businesses.

Features: Which Phone System Powers Your Team Better?

Microsoft Teams Phone

Microsoft Teams Phone and Business Voice 365‘s (VoIP) biggest draw is the fact that they are automatically integrated with the main workspace app – Microsoft Teams.  This gives users access to all the VoIP capabilities on top of Microsoft Teams’

RingCentral

RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls. 

Features winner:
Microsoft Teams Phone

The combination of workspace app and VoIP gives Microsoft Teams Phone the edge in this round.

Customer Satisfaction: Which Service Has the Happiest Customers?

Microsoft Teams Phone

Does not have a dedicated page on Capterra or G2, so we had to compare Microsoft Teams’ reviews instead. It scored 4.4 / 5 on Capterra (7,916 reviews) and reached a 4.3 / 5 rating on G2 (12,200 reviews).

RingCentral

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.

Customer Satisfaction winner: Microsoft Teams Phone

Although the ratings should be taken with a grain of salt, as they are not specific to the VoIP features, the overwhelming number of glowing reviews allows Microsoft Teams Phone to take this round.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Microsoft Teams Phone and RingCentral

While RingCentral offers only 48 features, CloudTalk have you covered with 70 tools that adapt to all business needs.

CloudTalk is a winner in terms of user experience. Our software was created with you in mind, meaning you can always find and achieve what you’re looking for in a matter of a few seconds.

CloudTalk offers advanced analytics like no other. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while RingCentral is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.