Annual price overview (per user/per month) |
$17.95 - $67.95 + |
$19.99 - $49.99 |
$25 - $50 |
Monthly price overview (per user/per month) |
$24.95 - $75.95 + |
$29.99 - $59.99 |
$30 - $60 |
Free trial |
Yes - 7 days, only for the first plan. |
Yes - 30 days. Requires a credit card. Limited to a maximum of five users and two desktop phones. |
Yes - 14 days. Doesn't require a credit card. |
Integrations |
Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations in Professional and Enterprise plan. |
Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. |
40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Mobile application |
Yes, compatible with both Android and iOS. |
Yes, compatible with both Android and iOS. |
Yes, compatible with both Android and iOS. Available in a Starter plan. |
Minimum amount of users |
One user within all plans. |
One user within all plans. |
One user within all plans. CloudTalk has no maximum number of users. |
Call recording |
Available from Enterprise plan. |
Call recording is on demand until two most expansive plans. |
We offer call recording for each pack, from Essential to Custom. |
Call tags/comments |
Does not offer a built-in Call notes/tags feature. You can add call comments via third-party integration. |
Does not mention this feature. |
CloudTalk allows you to add notes and tags for each customer after a call has ended. |
Voicemail |
The shared voicemail inbox gathers all messages at one place as they come in. |
Offers Voicemail-to-text, Visual voicemail, and voicemail-to-emailfeatures. |
CloudTalk allows you to create individualized or group voicemail messages. You can play it directly from the internet browser. |
Analytics |
Nextiva offers standard analytics, reporting, and voice analytics in two highest plans - Enterprise and Ultimate. |
More expensive plans have real-time analytics, unlimited recording storage, and quality-of-service reports that track recurring customer issues. |
CloudTalk advanced features like real-time Call Center Dashboard. Real-time data on calls and agent productivity are always at your disposal. |
Open API |
Does not mention this feature. |
Yes |
Yes |
Customer support options |
Offers 24/7 email, chat and phone support for each plan. |
Offers live chat, community forums, online support case, and FAQ. |
Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |