RingCentral vs Intermedia

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

RingCentral vs Intermedia

and How They Compare to CloudTalk

RingCentral Five9 CloudTalk
Annual Price Overview $19.99 - $49.99 N/A $25 - $50
Free Trial
Yes - 30 days. Requires a credit card.
No.
Yes - 14 days. Doesn't require a credit card.
Integrations
Basic integrations from second - Standard plan.
 
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)

Pro plan offers Chrome, G Suite, Outlook, Slack, Office

365, Sugar CRM, and Zendesk.

 

Enterprise plan offers all of the above, plus Salesforce, Service Now, Netsuite, and MS Dynamics.

40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Minimum Amount of Users One user within all plans. One user within all plans.
One user within all plans.
 
CloudTalk has no maximum number of users.
Extensions Yes. Does not mention this feature.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Yes. Yes.
Yes, from a starter pack.
Call Recording
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Yes. Yes, available in all plans.
Call Tagging Does not mention this feature. Does not mention this feature. Yes.
Local Numbers
Available as an add-on.
Yes.
1 local number free with each plan.
Toll-free Numbers Yes.
Available as an add-on.
Yes, available in all plans.
Smart Dialer Does not mention this feature. Yes.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Yes. Yes. Yes.
Open API Yes. Yes. Yes.
Customer Support Options Offers live chat, community forums, online support cases, and FAQs.

Customer support available 24/7.

 

Offers live chat, knowledge library, case management, and desktop co-browsing.

Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

RingCentral vs Intermedia

Pricing: Which Service Fits Your Budget?

RingCentral

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99$59.99 if paid monthly.

Intermedia

Provides 2 plans, costing $27.99 and $32.99 per user per month. Intermedia has no annual pricing options.

Pricing winner:
RingCentral

RingCentral offers a wider variety of pricing options, including monthly and annual billing, and a cheaper plan than Intermedia.

Features: Which Phone System Powers Your Team Better?

RingCentral

RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.

Intermedia

Intermedia’s biggest draws are its smart dialer and Automated Call Distribution (ACD). However, it offers a wide range of features, catering to most call centers’ needs.

Features winner:
Intermedia

Intermedia wins on account of having more features and capabilities.  

Customer Satisfaction: Which Service Has the Happiest Customers?

RingCentral

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.

Intermedia

Intermedia rates 4.8 / 5 on Capterra (76 reviews) and 4.4 / 5 on G2 (207 reviews). Users claimed to be happy across the board, but some did mention issues with the service’s SMS capabilities, as well as glitches in tracking inbound/outbound calls, and drops in quality.

Customer Satisfaction winner: Intermedia

Although Intermedia has significantly fewer reviews than RingCentral, it’s hard to argue against their overwhelmingly positive sentiment.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to RingCentral and Intermedia

Thanks to the variety of deep-reporting capabilities, our customers can analyze and continually improve their call center’s performance.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Unlike Intermedia, CloudTalk’s connection and call quality are monitored live, so we are able to ensure the best quality possible.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while RingCentral is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.