Dialpad vs MightyCall
Choosing the right business phone system can make or break your team’s productivity and customer experience. Should you go with MightyCall’s straightforward approach or Dialpad’s AI-powered platform? Dive into our comprehensive MightyCall vs Dialpad comparison to discover which delivers better value, features, call quality, and scalability for your business needs.
Dialpad vs MightyCall—Everything You Need to Know
Discuss the detailed comparison and choose your winner.
Dialpad vs MightyCall
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
Dialpad
Dialpad offers three plans, priced between $15 and $25 per user/month when billed annually, or $20 to $30 when paid monthly. The pricing scales with features, from essential communication tools to advanced AI-powered capabilities, making it suitable for both small teams and growing businesses.
MightyCall
MightyCall provides three main plans—Business, Enterprise, and Ultimate—ranging from $20 to $50 per user/month, depending on the billing cycle and selected features. All plans include unlimited calling within the U.S. and Canada, and annual billing options help reduce costs for long-term users.
Features: Which Phone System
Powers Your Team Better?
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Dialpad
The entry-level plan includes a multilevel auto attendant, plus call transfer, voicemail, and voicemail transcription. Higher tiers unlock AI-powered tools such as real-time call transcription, smart call summaries, and live coaching—making Dialpad ideal for teams seeking intelligent automation.
MightyCall
MightyCall delivers over 40 business communication features, designed to help small and mid-sized teams operate efficiently. It supports IVR menus, call queues, call recording, and call monitoring (with whisper and barge options). You can also integrate MightyCall with CRMs like HubSpot and Salesforce, plus over 3,000 apps via Zapier.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
Dialpad
Dialpad holds strong ratings of 4.4 out of 5 on G2 (1,160+ reviews) and 4.3 out of 5 on Capterra (427+ reviews). Users frequently highlight its ease of setup, intuitive interface, and reliable call quality. The platform’s clean UI and AI-assisted features also contribute to a smoother user experience.
MightyCall
MightyCall scores an average of 4.6 out of 5 on G2 (over 200 reviews) and 4.5 out of 5 on Capterra (400+ reviews). Customers appreciate its affordability, responsive support, and simple setup process, though some note that advanced analytics and integrations could be improved compared to enterprise-level solutions.
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and MightyCall
MightyCall offers 30 features and Dialpad offers 50. We have you covered with 100+ advanced tools to serve and support all business needs.
CloudTalk offers 24/7 accessible and higher quality customer support via email, phone, and chat in multiple languages compared to both solutions.
To make sales processes more efficient, CloudTalk offers both a Smart Dialer and Power Dialer. This combination is missing from the other two software.
Pricing: Transparent memberships for businesses of any size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100+ features, our flagship tools include several advanced dialers (Power and Smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer phone numbers in 160+ countries.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
