After call work
Use the After Call Work feature and allow your agents to complete all follow-up tasks after a call has ended.
During this time, your agents can add the following to the call:
- Anything else that needs to be recorded outside CloudTalk.
Increase your productivity by setting up after call work for your call center
After Call Work is very easy to use: You can pick from several predefined amounts of time (from several seconds up to 15 minutes) during which the agent will not be available to accept calls and will be automatically redirected to the After Call section where the agent can record all relevant call-related data (evaluation, tags or notes) within the predefined amount of time.
This gives agents the time and space to wrap up each call and write down all key information and thus improve the quality of calls and customer support and enhance their work productivity.