At CloudTalk, delivering the best support along with top-class features is what we stand for.
40+ most-used integrations with 2-way real-time synchronization
Advanced call transferring, skill-based routing, IVR, and call-flow designer
Comfortable video and audio conference calls
3-way calling to improve your productivity and customer experience
4,000+ call centers and phone systems powered by CloudTalk and counting
Work smart and rely on a wide variety of tools. Use CloudTalk’s features to convert more leads.
Comparison data is based on an analysis from Q4, 2021.
You’ll certainly enjoy working with CloudTalk. Here is why:
Complete customer interactions history always at your fingertips. See up-to-date information on callers and have a comprehensive overview of their past activities in one place. We will automatically display previous calls, orders, chats, or notes, so agents don’t have to look them up in multiple systems.
Whether you are using a CloudTalk phone for desktop or Dashboard, you instantly know who is calling or sending a text message. We automatically alert you via a notification. You can easily change the settings options or turn the notifications on/off with a few clicks.
Manage customer & technical support, sales, and marketing outbound campaigns from one place. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These tools, combined with skills-based routing, direct calls to the most qualified department, agent, or group of agents based on customers’ needs.
Send personal messages or general notifications to your customers and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents. Clients also won’t have to contact your team for further information. They will instantly get what they need.
All your incoming messages and incoming calls are accompanied by a push notification, so you are always there when your customers need you.
No problem. Spread your brand voice globally with local or toll-free phone numbers from 160+ countries or port your existing numbers. All CloudTalk’s plans include international numbers without additional fees. Just pick one and get ready to excel on a global level.
Your agents can manually select the best outbound caller ID, if necessary. They can simply choose any of your company’s numbers in the CloudTalk interface.
We believe that excellent customer service begins with the right tools and skilled people.
CloudTalk is not only the most reliable solution on market. Our features support your agents
even before the calls come in.
More than 30 integrations, such as Hubspot, Zoho CRM, Salesforce, Zendesk, and others. Talk to your customers, upload all their interactions to your CRM, and manage their orders or sales processes. Make your conversations more productive. Did you not find your favorite integration? We have an open API feature.
Have a constant in-depth overview of your phone calls. CloudTalk’s Call Monitoring feature gives you important real-time insights into your customer’s needs. This feature allows you to choose the most suitable way of supervising your calls. Listen to them without interrupting the conversation or whisper additional information to your agent without the customer hearing you.
Boost your performance with other advanced tools. Callback feature, Smart detection of resolved missed calls, Ring on speakers, Warm Transfer, Skills-based routing, or 3-way calling are just some of many tools that help you level up your performance. Explore new ways of customer service. Surprise your clients with a more personalized and faster experience.
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
