Don’t invest in individual features. Invest in a complex call center solution that supports your intentions from the very beginning. Explore what you can achieve with well-thought-through CloudTalk software.
160+ international and local numbers
100+ built-in features for the best customer service
Deep reporting for data-driven decisions
4,000+ call centers and phone systems powered by CloudTalk and counting
CloudTalk vs. Cloudya by Nfon
Comparison data is based on an analysis from Q1, 2022.
Make clients satisfied by resolving their issues quickly and effectively.
There are several ways to make customers happy. Such as having all the answers prepared before accepting a call. The caller ID tool shows all clients’ information when a call comes in. Thanks to that, you can easily route it to the most qualified agent via Caller-based routing. Besides, CloudTalk lets you create an IVR menu or automatically route calls to the preferred agent.
Your agents can’t be constantly present. But what if it seemed like they are? With Cloudtalk’s Callback feature, you will have no missed calls. In case there are any unanswered phone calls, CloudTalk will automatically contact your customers back. With the Voicemail feature, you can create personalized greetings. The client’s message will be sent to the appropriate agent or a group of agents to resolve the query
You don’t have to remember every single detail about each customer. CloudTalk does that for you. All you need is to set a preferred time between client interactions with our After call work feature (ACW). This way, you can complete all follow-up tasks with no interruptions. Insert call notes or tags, evaluate call outcomes, and leave the rest on us.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
Cloudtalk’s Call Flow Designer feature ensures that you attend to callers even when agents are busy or unavailable. With just a few clicks, you can easily configure your call flow and modify it in a matter of minutes. This allows you to have full control over each call coming to a specific number.
Do you have a bad experience with unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile on their face.
Hubspot, Zoho CRM, Salesforce, Zendesk, and other 30 most popular CRM/ helpdesk one-click integrations. Talk to your customers, upload all their interactions to your CRM, and manage their orders or sales processes. Make your conversations more productive. Did not find your favorite integration? No worries, we have an open API feature.
CloudTalk is a user-friendly tool that allows you to work from anywhere in the world. A modern interface and up-to-date dashboard help you with keeping track of everything that is happening in your call center. You don’t need to install additional software to have the operation panel right at your fingertips.
9 globally distributed data centers ensure crystal-clear calling. No matter where you are based. We have strong relationships with telco partners all over the globe. CloudTalk itself is a registered operator in multiple countries. That helps us take control over certain aspects of call quality.
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
IT & Operations
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Calling for HubSpot
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Zendesk
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