Modern GoToConnect alternative with everything you need and a little extra on top

Take your business to the next level. Use modern cloud center software. With CloudTalk you get:

40+ one-click integrations including Salesforce, Hubspot, Pipedrive, and more

Cloud storage for all your call recordings

Call masking feature to protect your private number

More than 100 advanced features to boost your performance

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4,000+ call centers and phone systems powered by CloudTalk and counting

Being brave pays off
Explore all the features that ease your work
and boost performance

CloudTalk vs. GoToConnect

cloudtalk
GoToConnect
Memberships
There are no hidden fees to surprise you. We have 4 various memberships, including tailor-made options to fulfill all your needs. Use advanced features and unlimited conference calling minutes.
 The basic plan starts at $13,95 per user/ month as a simple business phone system with chat and video conferencing limited to 40 minutes.
Most suitable for
Sales and support teams with features like smart dialers, automated outbound caller ID, call masking, or real-time customer card. You can also create tasks directly from CloudTalk to ease your workflow.
 Inbound and outbound calling.
Campaigns
Create outbound call center campaigns with call scripts and questionnaires. Let your agents focus on the calls. You can monitor the campaign in real-time and make necessary adjustments, so it is even more efficient.
 Offers pre-recorded agent messages, customize call flows, and dashboards
Call notes and tags
Assign each call a self-made tag to sort them into categories and quickly identify what type of call it is. Create a detailed call content overview
 GoToConnect does not offer this feature.
Business hours
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number/answering machine or even use various combinations
 GoToConnect does not offer this feature.
Call masking
Call Masking is a specific technique designed to protect the personal information of both parties - buyer and seller. Reveal your personal number only after you decide to do so.
 GoToConnect does not offer this feature.
Caller ID CloudTalk’s Caller ID feature enables your agents to view the caller’s name and phone number the moment calls come in. GoToConnect does not offer this feature.
Data import
Import your contact lists into CloudTalk as a simple text file and get more customer information. You only need to have the contact list in CSV format. It is used to exchange data between two systems.
 GoToConnect does not offer a possibility to import your existing data.
Smart dialing
Click to call feature lets you initiate a call directly from the browser. Smart dialer automatically compiles a list of numbers and lets you call through them with a single click. The power dialer makesyour call center telemarketing campaigns more comprehensive
 Offers 1-click queuing option.
Real-time data
Besides a real-time dashboard, CloudTalk also offers a real-time customer card. See all customer details even before picking up the call.
 Provides a real-time dashboard with an overall view of call center performance.

Comparison data is based on an analysis from Q4, 2021.

capterra review Bela B.

Cloud-based solution.
Modern interface. 24/7 support

Don’t wait for a reply that never comes. Rely on software that really works for you.

User-friendly interface that keeps you going

We made CloudTalk flexible. Compile the dashboard elements according to your business needs, create custom call flow with IVR feature or set up welcome messages. We also have the wallboard to get a real-time picture of what is going on in your call center.

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Features and API installations with no need for technical support

We want you to use tools you love. Integrate CloudTalk with helpdesk and more than 40 CRMs, according to your needs. Did not find what you are looking for? Integrate CloudTalk with your external systems by yourself. All you need is to follow simple installation steps in our help center, and you are good to go.

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Customer support that answers all your questions

Customer experience is crucial for us. We already have an answer for everything you may seek for. To simplify your onboarding process, we’ve created an Onboarding portal with every step. Need more assistance? Our dedicated support team is here to answer every question and request you have.

Work with apps you love. CloudTalk offers 30+ integration to enhance your workflow

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Meet CloudTalk interface.
Easy to use, with flexible functionality

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local numbers

Build worldwide presence with 160+ international numbers and short numbers

Acquire international numbers with geographic or non-geographic codes from more than 160 countries in one platform. This gives you the ability to set up local numbers in multiple regions. Plus, having international numbers helps even smaller businesses to build a worldwide presence. Just reach out to us and we will set all the numbers you wish.

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Get the mobile app for iPhone and Android

With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly interface.

Empower your team with a modern approach. Today.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.