Platform |
Cloud-based Phone System |
Internet-based Phone System |
Starter Pricing |
$25 per user / month billed annually. Offers ACD, call flow designer feature, and call statistics. |
$170 per year + $200 hosting option, Annual billing only. Missing call recording, chat & call reporting feature. |
Essential Pricing |
$30 per user / month, billed annually. Offers all intelligent call routing and voice features, real-time customer cards. |
$250 per year + $200 hosting option, annual billing only. Limited video conferencing participants, skill-based routing missing.
|
Expert Pricing |
$50 per user / month, billed annually. Offers every feature CloudTalk has without additional cost.
|
$310 per year + $200 hosting option, annual billing only. Limited video conferencing participants to 250.
|
Call flow Designer |
Allows you to manage inbound calls with steps like IVR, skills-based routing, and more. Create a customized sequence of steps individually for each customer. |
Allows you to create voice applications, which interact with users via the simple menu, e.g. "For sales press 1". |
Automated Call Distribution |
Combines several key features like IVR, call queues, or skillsets of agents. This routes the caller to the most appropriate agent in a shorter time.
|
3CX works only with call queues with IVR support and skills-based routing. All these features work only separately. |
Call Masking |
Protect callers' and buyers' personal phone numbers with a temporary number for both parties. |
Allows you to hide outbound ID manually by modifying the phone's setting outside of 3CX. |
Reporting |
CloudTalk's reporting feature combines the real-time dashboard, call monitoring, agent reporting, emotional analytics, custom reporting, and wallboard. |
3CX offers you built-in reports of agents' performance, wait time, and the number of abandoned calls. |
Customer Support |
CloudTalk supports you 24/7 live through the different timezones, knowledge base, and FAQ/forum. |
Offers you email/help desk, chat, and phone support. No 24/7 live support and knowledge base. |
VIP Queues |
Make your regular customers feel special. Create VIP Queue and give the priority to the customers which matter the most to your business. |
3CX offers you a Call Queue feature, so the agents take calls when they are ready. This feature is available in PRO and Enterprise editions.
|