	cloudtalk	Cloudya by Nfon
Pricing	3 types of membership according to your needs. Plans start at $25 per user/month billed annualy. You'll get advanced features without any additional price.	Starting price is $8,90 a month. All features and integrations are available for an additional cost.
Local and international numbers	CloudTalk offers 140+ international numbers with geographical and non-geographical codes.	Number of countries and price per number unknown
Integrations and API	CloudTalk seamlessly integrates with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, or Zoho CRM.	7 integrations available
Dialing	Offers several dialing options - Click-to-call feature, Auto-dialer, Power dialer, Predictive dialer, Progressive dialer, Manual dialer, and Smart dialer.	Provides manual dialer.
Smart routing	Connect your customer with the right and most qualified agent. Thanks to features like Automated call distribution, Skills-based and caller-based routing, IVR or Preferred agent, this happens every time.	Cloudya offers IVR and basic call-routing based on predefined criteria.
Voicemail	Built-in Voicemail feature routes inbound calls to voicemail when your agents are busy. For outbound calls, we've created the Voicemail Drop tool that automates the processes of leaving voicemail messages.	Voicemail works as a separate app that requires installation.
Conferencing	Enjoy audio and video conferencing in high quality. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.	Offers only audio conferencing.
Real-time data	All important data on inbound calls and agent productivity is always at your disposal. Always up-to-date. See maximum waiting time, queue occupation and statistics, agent status, etc.	Does not offer real-time data.
Reporting	CloudTalk offers deep call center analytics for data-driven decisions. Call monitoring, agent reporting, emotional analytics, and custom reporting are available.	Basic reports, such as general statistics and reporting.
Queue management	nbsp;	nbsp;
Campaigns	nbsp;	nbsp;
Desktop notifications	nbsp;	nbsp;
Speech to text	nbsp;	nbsp;
SMS and text messaging	nbsp;	nbsp;
Ring groups	nbsp;	nbsp;

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