	cloudtalk	Voicent
Purpose	Cloud-based call center software with a comprehensive package of features to ease your work. Best fit for sales and support teams.	Focused mostly on the Predictive dialer feature.
Pricing	Multiple membership options, starting at $25 per user/month billed annually with a number of advanced features. A tailor-made plan is available.	Strats at $29 per user/month + usage fee with 2 outbound lines. Everything else requires additional costs. The final price can be up to $385 per user/month.
Work automation	CloudTalk offers several ways on how to automate your work. Try Call flow designer along with IVR, skills-based routing, or Automated call distribution.	For an additional price of $99 per user, you can use the Workflow automation feature.
CRM and integrations	Make your conversations more productive with our 40+ one-click CRM integrations. Such as Salesforce, Hubspot, Zapier, Pipedrive, or others.	Voicent offers built-in CRM which costs $63 per user/month.
Queue management	Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.	Does not offer any form of queue management.
Caller ID	The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one.	Caller ID is available for $2 per ID.
Dropped calls	Never miss a call with CloudTalk's Callback feature. It automatically calls your customer back until connected with the right agent. To keep track of resolved calls we offer a Smart detection of resolved missed calls.	Enables automated compliance with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls.
Work administration	Keep your work in order with call notes and the call tagging feature. Submit every information about a client without any hassle through the After call work feature.	Does not offer call notes or tags.

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