CloudTalk’s advanced contact center tools are the best 3CX alternative

Budget-friendly, automated, and intuitive solution 

It’s hard to find the best solution that fits your budget. And it’s even harder to find a solution that fits
your budget and delivers exactly what you need at the same time. CloudTalk offers an open API,
30+ integrations along with intuitive automation features. 

	Cloudtalk	3CX
Platform	Cloud-based Phone System	Internet-based Phone System
Starter Pricing	$25 per user / month billed annually. Offers ACD, call flow designer feature, and call statistics.	$170 per year + $200 hosting option, Annual billing only. Missing call recording, chat & call reporting feature.
Essential Pricing	$30 per user / month, billed annually. Offers all intelligent call routing and voice features, real-time customer cards.	$250 per year + $200 hosting option, annual billing only. Limited video conferencing participants, skill-based routing missing.
Expert Pricing	$50 per user / month, billed annually. Offers every feature CloudTalk has without additional cost.	$310 per year + $200 hosting option, annual billing only. Limited video conferencing participants to 250.
Call flow Designer	Allows you to manage inbound calls with steps like IVR, skills-based routing, and more. Create a customized sequence of steps individually for each customer.	Allows you to create voice applications, which interact with users via the simple menu, e.g. "For sales press 1".
Automated Call Distribution	Combines several key features like IVR, call queues, or skillsets of agents. This routes the caller to the most appropriate agent in a shorter time.	3CX works only with call queues with IVR support and skills-based routing. All these features work only separately.
Call Masking	Protect callers' and buyers' personal phone numbers with a temporary number for both parties.	Allows you to hide outbound ID manually by modifying the phone's setting outside of 3CX.
Reporting	CloudTalk's reporting feature combines the real-time dashboard, call monitoring, agent reporting, emotional analytics, custom reporting, and wallboard.	3CX offers you built-in reports of agents' performance, wait time, and the number of abandoned calls.
Customer Support	CloudTalk supports you 24/7 live through the different timezones, knowledge base, and FAQ/forum.	Offers you email/help desk, chat, and phone support. No 24/7 live support and knowledge base.
VIP Queues	Make your regular customers feel special. Create VIP Queue and give the priority to the customers which matter the most to your business.	3CX offers you a Call Queue feature, so the agents take calls when they are ready. This feature is available in PRO and Enterprise editions.

Comparison data is based on an analysis from Q3 2022.

Go beyond standard call center features with CloudTalk

Making your work easier is our goal. CloudTalk offers 30+ integrations, 100+ tools, and other progressive
technology, together with dedicated customer support. Use a business phone system that supports your
efforts and, above that, is super user-friendly. 

Make data-driven decisions at the right time

Provide personalized customer support at scale with CloudTalk. Keep your customers happy and focus on growing your business.

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Be more effective with SMS and MMS messaging 

Looking for agile ways to deliver the extra care? We hear you. Send out personalized or universal notifications to your clients and boost the productivity of your contact center. Furthermore, you can increase engagement by adding images and gifs directly to your messages. 

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Connect with the integrations you trust

Choose from our 30+ one-click CRM/helpdesk integrations. Talk to your customers, upload all their interactions, and manage their orders or sales processes within your favorite integration. But what if we don’t offer what you need? No problem. Use our open API feature and connect to any tool you want. 

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