Call center software for remote support and sales

Go remote without costly setups. Migrate and integrate easily with your existing business tools. Onboard your team in a few minutes for less than $25 per user. Free trial and 1-on-1 demo available. No credit card is required.

2,900+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

Enterprise-level features at a startup-friendly price

We made Cloudtalk so SMBs can launch enterprise-level call centers without breaking their budgets.

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Unlimited users on all plans and free inbound calling. Because you don’t need to pay more for growth!

Built-in SMS. Text customers right from the Cloudtalk dashboard. No third party, additional fees, and complex integrations are needed!

Integrate with your CRM, helpdesk, eCommerce, or other business tools to get the full story about a customer before you answer their call.

Power up your agent’s productivity. Minimize errors and abandon rates with smart call routing and power dialing.

Set up business hours, voicemails, and automatic callbacks to make sure not a single customer slips through the cracks.

Automate call recordings and smart dialing so you can keep track of agent productivity.

Comprehensive call center features for SMBs

Cloudtalk makes a wide range of enterprise-level, remote call center features accessible for startups and SMBs.

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Ring on speakers

Reduce the risk of accidentally missed calls with the ″Ring on Speakers″ feature. Route calls to external speakers to make sure that you still hear all calls ring even when you’re away from the computer without your headset on.

3-way calling

Increase productivity with our 3-way calling feature. Easily add a third person to the line when circumstances call for it. Having three people on the line simultaneously has never sounded smoother!

Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.

VIP Queues

Make your VIP customers feel special when trying to connect your contact center. When using the VIP queue, you always give the priority to the customers which matter the most to your business.

Automatic outbound caller ID

CloudTalk allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.

Smart detection of resolved missed calls

Learn which of your missed calls were and were not resolved by your agents’ thanks to the Smart detection feature. This feature is especially popular with companies, that deal with a higher volume of inbound calls. More inbound calls may lead to a higher missed call rate where Smart detection comes in handy.

CloudTalk plays well with other tools

Works well with your existing CRM, e-commerce or helpdesk tools Easily integrate with your existing tools like Intercom, Salesforce, Freshdesk, Help Scout, and more. View all caller details merged into one clean space.

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EXPLORE INTEGRATIONS

Real-time, 360° customer overview

Know what your customers need in advance. View all customer notes in one clean dashboard so you’ll have enough time to fully understand and anticipate how to help.

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Smart IVR, routing & Call flow designer

Free up your agent’s time. Solve issues faster. Get callers the right help they need, whether it’s information or routing to the right agent. Design your call flow using various criteria, and automate the rest.

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Real-time call tracking and analytics

Improve customer experience and agent performance using data Track call activity, agent status, service level, wait times, or customer sentiment to ensure your call center is delivering quality service, always.

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Latest VoIP Technology

Modern times require modern solutions. Get set up in just a few minutes. All you need is an internet connection, a headset, and ears that are ready to listen.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.