Many companies have decided to outsource their telemarketing to save on operating costs without compromising quality and productivity. Modern cloud-based call center software can help them do just that.
Outbound phone calls are just one of many facets of telemarketing. Today’s telemarketing call centers usually take care of many different activities at the same time – cold calling, telesales, receiving inbound calls, using lead generation tools, and so much more.
And outbound telemarketing is not just about cold calling. It can be used to conduct customer surveys or fundraisers. Apart from offering products or services, outbound call center can also generate leads, register people for an event, and so on.
With new technologies, many call centers have transformed into contact centers, meaning that they provide support not only via the phone, but also via email, live chat or even social media.
All in all, telemarketing companies need to adapt to a changing world of customer support and sales. It’s no longer the privilege of large corporations to hire a telemarketing company, as there are many cloud-based software solutions that enable businesses of all sizes to set up their own call center.
The best software solution for all your telemarketing needs
No matter whether you’re a telemarketing giant or a small company with a few employees, you can leverage all the benefits of a cloud-based call center software. Modern solutions like CloudTalk are designed to make your life easier thanks to different features – call recording, IVR menu, comprehensive call history and statistics, callback, call routing, and many more.
CloudTalk can also be integrated with your favorite business software solutions, such as CRM, helpdesk or live chat, saving your agents time and effort as they don’t have to switch between two systems.
Did you know? CloudTalk’s click-to-call feature enables you to dial any phone number on the web with a single click. Your call center agents can make calls instantly with no need for manual dialing.
Try out CloudTalk now or get in touch with us, our team will be happy to answer any questions. Send us an email at [email protected] or call us at +421 2 212 93 555.