5. July 2019 Blog

Call Center Software for Tech Supports

Use CloudTalk to manage your inbound and outbound calls. Advanced features, including Callback and Skill-based Routing, ensure that no call remains unanswered.

Solve complex technical issues faster thanks to personalized approach

CloudTalk’s intuitive interface ensures quick access to information that your agents need in their everyday customer interactions. Forget switching between multiple systems – all data are clearly organized in a single place.

Our cloud-based inbound call center system gives you access to:

  • Many advanced features (e.g. Automated Call Distribution, Advanced Dial Plan, Skill-based Routing, Caller-based Routing, and more)
  • Integrations with your favorite business tools (e.g. Freshdesk, Help Scout, Shopify, Intercom, Pipedrive, Salesforce, and more)
  • Providing customer tech support adjusted to their specific needs
  • History of client communications from other communication channels (chat, email, tickets, and more) 

  
Improve the quality of your tech support

Make decisions based on real data and improve the quality of your customer support. Thanks to comprehensive call statistics and metrics, you can efficiently monitor and improve the quality of your customer support. Make maximum use of real-time data, call activity tracking and analyses.

Do you want to boost agent productivity and enhance customer service? Use CloudTalk’s Call Recording feature and get an overview of key indicators, including:

  • Service level
  • Average wait times
  • Average call duration
  • Number of missed calls
  • Agent status
  • Real-time call statistics
  • And many more

With the latest VoIP technologies, installing CloudTalk is simple and quick. The only thing you need to start providing excellent customer support with CloudTalk is stable internet connection, nothing else. Your agents will be ready to assist clients in no time.