Category - Call Center

building a strong e-commerce support team

6 steps to build e-commerce technical support team

During busy periods of time such as Black Friday or Christmas season strong support team may appear very precious. Do […]

Work from your destination

Work From Your Dream Destination

Ever imagined leaving your office job to live in your dream destination while working remotely? A lot of people want […]


Living in Prague as an Expat

Have you ever considered working as an expat? Taking this step can be both the most amazing experience in the […]

Affiliate Marketing

Affiliate marketing for SaaS – why should you use it in your business?

After hearing about all the incredible benefits of Saas affiliate marketing, you are probably wondering if you should start one […]

image banned

How to Establish a Call Center Blacklist for Better Support

Spam calls are the plague of all businesses, especially call centers. Why should you think about blacklisting those, and how […]

Sales objections

8 most common sales objections & how to handle them

Dealing with sales objections is one of the hardest parts of a salesperson’s job. How can you prepare for them? […]

3 best Aircall alternatives to consider

3 Best Talkdesk Alternatives To Consider

If you want to launch a new call center or you’ve been using Talkdesk to maintain one, you might be […]


A to Z of call center terminology

Language is such a vivid construct, which it’s evolving almost every day. New words enter into our daily conversations imperceptibly […]


How Much Does Call Center Software Cost?

Dedicated tech tools are often associated with substantial investments. It’s not always the case, though. When it comes to modern […]

Call agents

What are the key functions of a call center?

Call centres, in general, are perceived as departments reserved for larger companies. Of course, this domain was popularized thanks to […]