A New Year means new challenges and opportunities. Learn from this checklist what you should focus on in 2024 to […]
It’s 2024, and the number of people working remotely is increasing by the day. By 2025, the number of people […]
When at work, we want nothing more than positive feedback from our colleagues. We want to hear that we are […]
In today’s market, customer service is vital for a company’s success. Call centers are the first and most important touch […]
About 97% of employees state that they wish to work remotely (at least partially) for the rest of their careers. […]
It can be challenging to keep things organized when you work with a remote team or in a hybrid environment. […]
If you were to ask anyone what a call center is, most of us would have some idea. We have […]
This article allows you to gain a deeper understanding of what working in a call center includes. We will touch […]
Customer satisfaction is the cornerstone of all call centers. It can either make or break your business. That is why […]
According to Harvard Business Review, quality territory design can increase your revenue by 2 to 7 %. That’s why the […]
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