Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, […]
Did you know that it takes 18 calls on average to actually connect with a buyer? In such circumstances, there’s […]
The service sector has grown exponentially in recent years. High-quality customer care is a key factor in helping businesses retain […]
Are you considering switching to another call center software provider? Or maybe you’re just getting started, and implementing a cloud […]
The terms ‘contact center’ and ‘call center’ are often used interchangeably – but the truth is, these terms don’t actually […]
There’s no doubt that the effectiveness of the sales team affects the overall performance of any business. Improving it, therefore, […]
It might be tough to pinpoint the exact reason, but the misalignment between sales and marketing is more common than […]
Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to […]
If you run a business or are in charge of any important process within the company, you probably have a […]
Recently we can hear and read a lot about “big data”. Although it might seem like only a buzzword, the […]
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