Category - Agents

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Training for call center
2020-09-17

Training for call center agents – Useful guide

Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is […]

Illustration improve sales efforts
2020-05-29

9 Proven Strategies to Boost Sales in Your Organisation

Selling may seem like no rocket science – but with so many tools and techniques available, using them all effectively […]

phone etiquette for customer support teams
2020-01-14

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customer expectations and business competition led to the need […]

photo man cold calling
2020-01-07

How to make sure your cold calls get you appointments?

Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold […]

Call center
2019-10-27

Tips For Reducing Call Center Costs Whilst Improving Customer Service

Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve […]

photo woman headphones
2019-10-17

How to create the best cold calling script

Cold calling might not be favored by every sales team – but it’s still an important component of the sales […]

Service quality factors
2019-06-27

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into […]

illustration motivation
2018-11-16

9 Proven Ways To Improve Call Center Productivity

Call center operators are only human, they can’t maintain a high-performance level every second of every hour of every day. […]

Call center agent
2018-06-22

Improve your agent skills in 5 easy steps

Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of […]

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