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Training for call center

Training for call center agents – Useful guide

Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is […]

Illustration improve sales efforts

9 Proven Strategies to Boost Sales in Your Organisation

Selling may seem like no rocket science – but with so many tools and techniques available, using them all effectively […]

phone etiquette for customer support teams

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customer expectations and business competition led to the need […]

photo man cold calling

How to make sure your cold calls get you appointments?

Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold […]

Call center

Tips For Reducing Call Center Costs Whilst Improving Customer Service

Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve […]

photo woman headphones

How to create the best cold calling script

Cold calling might not be favored by every sales team – but it’s still an important component of the sales […]

Service quality factors

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into […]

illustration motivation

9 Proven Ways To Improve Call Center Productivity

Call center operators are only human, they can’t maintain a high-performance level every second of every hour of every day. […]

Call center agent

Improve your agent skills in 5 easy steps

Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of […]