Category - Agents
Training for call center agents – Useful guide
Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is […]
9 Proven Strategies to Boost Sales in Your Organisation
Selling may seem like no rocket science – but with so many tools and techniques available, using them all effectively […]
Phone etiquette for customer support teams
Nowadays, the customer-centric approach has become a standard among companies. Increased customer expectations and business competition led to the need […]
How to make sure your cold calls get you appointments?
Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold […]
Tips For Reducing Call Center Costs Whilst Improving Customer Service
Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve […]
How to create the best cold calling script
Cold calling might not be favored by every sales team – but it’s still an important component of the sales […]
Factors influencing service quality in a call center
Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into […]
9 Proven Ways To Improve Call Center Productivity
Call center operators are only human, they can’t maintain a high-performance level every second of every hour of every day. […]
Improve your agent skills in 5 easy steps
Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of […]
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