Category - Agents

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Prospecting methods

8 Sales Prospecting Methods That Actually Work

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on […]

photo man cold calling

How to make sure your cold calls get you appointments?

Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold […]

Call center

Tips For Reducing Call Center Costs Whilst Improving Customer Service

Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve […]

photo woman headphones

How to create the best cold calling script

Cold calling might not be favored by every sales team – but it’s still an important component of the sales […]

Service quality factors

Factors influencing service quality in a call center

Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into […]

Top 20 Call Center Quotes

Top 20 Call Center Quotes

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent […]

effective workflow

How to Improve Call Center Agent Performance

Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, […]

illustration motivation

9 Proven Ways To Improve Call Center Productivity

Call center operators are only human, they can’t maintain a high-performance level every second of every hour of every day. […]

Call center agent

Improve your agent skills in 5 easy steps

Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of […]