Category

Agents

Illustration improve sales efforts
AgentsPeople management

9 Proven Strategies to Boost Sales in Your Organisation

N. Mraz | 29. May 2020
phone etiquette for customer support teams
AgentsPeople management

Phone Etiquette: 9 Tips for Exceptional Customer Service

N. Mraz | 14. January 2020
photo man cold calling
AgentsPeople management

Cold calling appointment setting: 3 top tips for scripts

N. Mraz | 7. January 2020
Call center
AgentsPeople management

4 Effective Ways to Reduce Your Call Center Costs

Q. Malloy | 27. October 2019
photo woman headphones
AgentsPeople management

How to create the best cold calling script

N. Mraz | 17. October 2019
Service quality factors
AgentsPeople management

Factors influencing service quality in a call center

Q. Malloy | 27. June 2019
illustration motivation
AgentsPeople management

9 Proven Ways To Improve Call Center Productivity

Q. Malloy | 16. November 2018
Call center agent
AgentsPeople management

Improve your agent skills in 5 easy steps

N. Mraz | 22. June 2018

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