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Illustration robot automation
2021-08-03

Autodialer – the key to increasing productivity of your agents

When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]

illustration call center agent web
2021-05-26

7 Tips for using Call Routing to Improve Agents’ Efficiency

Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]

illustration burnout 5 ways
2021-05-18

5 Ways To Prevent Call Center Burnout

It is common knowledge that many call centre executives burnout, some even get critical. But why is it such a […]

illustration productivity methods
2021-03-09

8 proven methods for increasing productivity in your remote customer service team

The productivity of your team is one of the key factors of business success. When working remotely it is hard […]

How to deal with stress in a call center?
2021-01-01

How to deal with stress in a call center?

Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center […]

Developing Support Team
2020-12-22

All you need to know about developing support talent

Developing talent in your team is not a piece of cake. But when you find it, you will definitely admit […]

High staff turnover rate in your call center: how to manage (or avoid) it?
2020-12-03

High staff turnover rate in your call center: how to manage (or avoid) it?

High staff turnover isn’t just a “call center thing” – it’s a serious problem that can hurt both your company’s […]

6 Call Center Soft Skills You Need to Have
2020-11-17

6 Call Center Soft Skills You Need to Have

The call center is one of the most integral components that contribute to customer success. According to a survey by […]

Training for call center
2020-09-17

Training for call center agents – Useful guide

Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is […]

Call center management
2020-07-23

10 Proven Strategies for Effective Call Center Management

A call center is often the first point of contact clients have with your business, as well as the most […]

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