illustration burnout 5 ways
People management

5 Ways To Prevent Call Center Burnout

N. Mraz | 18. May 2021
illustration productivity methods
People management

8 Methods for Higher Productivity in Customer Service

N. Mraz | 9. March 2021
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People management

How to deal with stress in a call center?

N. Mraz | 1. January 2021
Developing Support Team
People management

All you need to know about developing support talent

N. Mraz | 22. December 2020
High staff turnover rate in your call center: how to manage (or avoid) it?
People management

Call Center Turnover: 6 Tips on How to Lower High Turnover

N. Mraz | 3. December 2020
6 Call Center Soft Skills You Need to Have
AgentsPeople management

6 Call Center Soft Skills You Need to Have

Q. Malloy | 17. November 2020
Training for call center
AgentsPeople management

Training for call center agents – Useful guide

Q. Malloy | 17. September 2020
Call center management
People management

10 Proven Strategies for Effective Call Center Management

N. Mraz | 23. July 2020
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AgentsPeople management

9 Proven Strategies to Boost Sales in Your Organisation

N. Mraz | 29. May 2020
phone etiquette for customer support teams
AgentsPeople management

Phone Etiquette: 9 Tips for Exceptional Customer Service

N. Mraz | 14. January 2020
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AgentsPeople management

Cold calling appointment setting: 3 top tips for scripts

N. Mraz | 7. January 2020
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AgentsPeople management

Tips For Reducing Call Center Costs Whilst Improving Customer Service

Q. Malloy | 27. October 2019
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AgentsPeople management

How to create the best cold calling script

N. Mraz | 17. October 2019
Service quality factors
AgentsPeople management

Factors influencing service quality in a call center

Q. Malloy | 27. June 2019
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Effective meetingsPeople management

Conference call etiquette: 10 tips for having pleasant and productive meetings

Q. Malloy | 18. January 2019