Category - People management
Autodialer – the key to increasing productivity of your agents
When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]
7 Tips for using Call Routing to Improve Agents’ Efficiency
Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]
5 Ways To Prevent Call Center Burnout
It is common knowledge that many call centre executives burnout, some even get critical. But why is it such a […]
8 proven methods for increasing productivity in your remote customer service team
The productivity of your team is one of the key factors of business success. When working remotely it is hard […]
How to deal with stress in a call center?
CONTACT SALES TRY FOR FREE Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress […]
All you need to know about developing support talent
Developing talent in your team is not a piece of cake. But when you find it, you will definitely admit […]
High staff turnover rate in your call center: how to manage (or avoid) it?
High staff turnover isn’t just a “call center thing” – it’s a serious problem that can hurt both your company’s […]
6 Call Center Soft Skills You Need to Have
The call center is one of the most integral components that contribute to customer success. According to a survey by […]
Training for call center agents – Useful guide
Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is […]
10 Proven Strategies for Effective Call Center Management
A call center is often the first point of contact clients have with your business, as well as the most […]
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