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illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

voip SHARE
2022-04-08

How Does a VOIP Work?

Forget about phone cables, handsets, and circuits. Thanks to VoIP technology, you can make calls whenever and wherever you want, […]

illustration VoIP phone extension SHARE
2022-04-07

What is a VoIP Phone Extension and How does it Work?

As your company grows, you’ll start to employ more people. Usually, that’s a great thing. But when you start having […]

illustration SIP trunking SHARE
2022-04-05

What is SIP Trunking and what does it mean for VoIP?

VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]

illustration cheap VoIP solutions SHARE
2022-02-03

Can a cheap VoIP service be good? Here’s our verdict

As the saying goes, what is good isn’t cheap and what is cheap isn’t good. In the case of VoIP, […]

illustration VoIP system for small businesses SHARE
2022-01-13

How to Choose a VoIP Phone System for Small Business: Features to Look out For

By the end of 2025, the UK is to switch off all functionality for analog phone lines. While it means […]

illustration what is a VoIP number
2021-12-14

What is a VoIP Number – The Ultimate Guide

What is a VoIP number? How does it work? What are the pros and cons of a VoIP phone number? […]

Most common VOIP problems
2021-11-11

8 Most Common VoIP Problems and How to Fix Them

VoIP systems offer countless advantages, compared to traditional hardware call center solutions. It significantly reduces costs, offers advanced features, and […]

illustration Improve Outbound Calls Strategy
2021-08-26

7 Ways To Improve Your Outbound Calls Strategy

For many companies, outbound calls are the primary means through which agents communicate with clients. It’s important, then, to develop […]

Illustration VoIP vs landline
2021-06-10

VoIP vs Landline: Which is Better for Small Business?

Landline phones are pretty much on the verge of extinction. In 2004, over 90% of American households had a landline. […]