Category - Customer Service

Customer service strategies

10 Proven Customer Service Strategies

Today, customers don’t only purchase products and services. More and more often, they buy ideas or experiences. And they demand […]

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10 Effective Customer Service Techniques that Will Make Customers Love You

You can have the greatest product on the market. If your customer service isn’t good, you will start losing clients. […]

Customer Service Philosophy

How to develop a great customer service philosophy

The more a company grows, the greater the need becomes to have a defined set of protocols, procedures and, yes, […]

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What is a Deal Desk and How it Can Drive Sales Efficiency

The B2B industry is getting more and more complex. Intense negotiations with many stakeholders at once may become overwhelming. But […]

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Personalized customer service: 8 ways for success in 2023

The term customer experience encapsulates the whole of a customer’s interaction with your business. It’s made up of your website’s […]

Customer Perceived Value

How to Master Customer Perceived Value (CPV)

The perception of value is as important as the value itself. That is why CPV is the core of any […]

Most common customer service mistakes

The Most Common Mistakes In Customer Service And How To Fix Them

Customer service is a term that describes the help a company offers to its clients before, during, and after they […]


Auto Attendant: How to Use Them to Improve Customer Satisfaction

Considering how many options people have nowadays to contact businesses, it might feel like there’s not much need for phone […]

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Using Phone for Customer Support: 9 Key Reasons

Customer service is an essential aspect of the user experience. Due to the growing expectations of your clients, you should […]

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8 steps on how to deal with customer’s complaints over the phone

Dealing with customer’s complaints is one of the toughest but also most important tasks of a support agent, so it’s […]