Category - Customer Service

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Illustration first call resolution
2021-09-21

10 Effective Customer Service Techniques that Will Make Customers Love You

You can have the greatest product on the market. If your customer service isn’t good, you will start losing clients. […]

Customer Service Philosophy
2021-09-02

How to develop a great customer service philosophy

The more a company grows, the greater the need becomes to have a defined set of protocols, procedures and, yes, […]

illustration magnifying glass
2021-08-31

What is a Deal Desk and How it Can Drive Sales Efficiency

The B2B industry is getting more and more complex. Intense negotiations with many stakeholders at once may become overwhelming. But […]

illustration personalised customer support
2021-08-19

8 Ways to provide better, more personalized customer service

The term customer experience encapsulates the whole of a customer’s interaction with your business. It’s made up of your website’s […]

Customer Perceived Value
2021-08-10

How to master Customer Perceived Value (CPV)?

The perception of value is as important as the value itself. That is why CPV is the core of any […]

Most common customer service mistakes
2021-07-06

The Most Common Mistakes In Customer Service And How To Fix Them

Customer service is a term that describes the help a company offers to its clients before, during, and after they […]

2021-07-01

Auto Attendant: How to Use Them to Improve Customer Satisfaction

Considering how many options people have nowadays to contact businesses, it might feel like there’s not much need for phone […]

Illustration first call resolution
2021-06-23

Why is it important to use phones for Customer Support?

Customer service is an essential aspect of the user experience. Due to the growing expectations of your clients, you should […]

Illustration customers complaints
2021-04-15

8 steps on how to deal with customer’s complaints over the phone

Dealing with customer’s complaints is one of the toughest but also most important tasks of a support agent, so it’s […]

Customer support quality quiz
2021-03-25

Is your support nailing it? Take this quiz and find out

Support teams are invaluable to every call center. They need good guidance to work at the best level. Evaluation of […]