Category - Customer Service
10 Effective Customer Service Techniques that Will Make Customers Love You
You can have the greatest product on the market. If your customer service isn’t good, you will start losing clients. […]
How to develop a great customer service philosophy
The more a company grows, the greater the need becomes to have a defined set of protocols, procedures and, yes, […]
What is a Deal Desk and How it Can Drive Sales Efficiency
The B2B industry is getting more and more complex. Intense negotiations with many stakeholders at once may become overwhelming. But […]
8 Ways to provide better, more personalized customer service
The term customer experience encapsulates the whole of a customer’s interaction with your business. It’s made up of your website’s […]
How to master Customer Perceived Value (CPV)?
The perception of value is as important as the value itself. That is why CPV is the core of any […]
The Most Common Mistakes In Customer Service And How To Fix Them
Customer service is a term that describes the help a company offers to its clients before, during, and after they […]
Auto Attendant: How to Use Them to Improve Customer Satisfaction
Considering how many options people have nowadays to contact businesses, it might feel like there’s not much need for phone […]
Why is it important to use phones for Customer Support?
Customer service is an essential aspect of the user experience. Due to the growing expectations of your clients, you should […]
8 steps on how to deal with customer’s complaints over the phone
Dealing with customer’s complaints is one of the toughest but also most important tasks of a support agent, so it’s […]
Is your support nailing it? Take this quiz and find out
Support teams are invaluable to every call center. They need good guidance to work at the best level. Evaluation of […]
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