Category - Customer Support

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Remote team
2020-03-25

How Remote Teams Use CloudTalk As Business Phone Software

There has never been a better time to switch to a cloud phone solution. With the Covid-19 outbreak, businesses are […]

photo get support ready
2019-12-20

How to get your customer support ready for 2020 (and beyond)

As 2019 is coming to an end, it’s the perfect time for its evaluation – and coming up with a […]

Tools for customer service and sales teams
2019-08-27

The best tools for sales & customer support teams

If you are wondering how to get new clients and provide the best service for customers you already have, we […]

photo woman cloud phone
2019-07-23

What is a Cloud Phone System

While running a business, you might want to use a tool which can support your business phone system, customer support, […]

Call center statistics
2019-07-08

Call center statistics that count

Meeting customer expectations can be a challenge in today’s competitive business world. With an understanding that every client is different […]

2019-05-28

How to Nail your After-Hours Voicemail Greetings

Let’s face it: voicemail greetings can make a big difference for your business. They are the very first thing your […]

Myths about call center
2019-05-21

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same […]

photo improve your customer support team performance
2019-05-17

Improve Your Customer Support Team Performance – 5 Things You Can Change Today

With the customer expectations constantly rising, it’s only a matter of time before you have to take measures to improve […]

CloudTalk Call Center Trends
2019-02-27

5 trends for 2019 to help you improve your call center

Imagine a call center of the past: a dark room with dim artificial light in an office building with a […]

11 Proven Ways To Improve Customer satisfaction
2019-01-07

11 Proven Ways To Improve Customer satisfaction

Business cannot exist without customers. And they aren’t going to support a company that treats them poorly. Studies show that […]

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