Category

Service & Support

Most common customer service mistakes
Customer ServiceService & Support

The Most Common Mistakes In Customer Service And How To Fix Them

N. Mrázová | 6. July 2021
Customer ServiceService & Support

Auto Attendant: How to Use Them to Improve Customer Satisfaction

Q. Malloy | 1. July 2021
Illustration first call resolution
Customer ServiceService & Support

Using Phone for Customer Support: 9 Key Reasons

Q. Malloy | 23. June 2021
Illustration customers complaints
Customer ServiceService & Support

8 steps on how to deal with customer’s complaints over the phone

Q. Malloy | 15. April 2021
Customer support quality quiz
Customer ServiceService & Support

Is your support nailing it? Take this quiz and find out

Q. Malloy | 25. March 2021
All data in call center
Customer SupportService & Support

Why Customer Service Monitoring Matters: 6 Reasons and How to Do It

N. Mrázová | 29. December 2020
Get your customer service ready for Black Friday
Customer ServiceService & Support

Get your customer service ready for Black Friday

Q. Malloy | 5. November 2020
Customer FAQ
Service & SupportCustomer Service

The benefits of customer self-service: Meaning&Examples

N. Mrázová | 8. October 2020
Communication

5 Professional Business Voicemail Greetings

Q. Malloy | 1. September 2020
Customer satisfaction measurement
Customer ExperienceService & Support

Measuring Customer Satisfaction: Methods, Benefits, and Best Practices

N. Mrázová | 17. August 2020
Customer SupportService & Support

Inbound and outbound call center: Meaning and differences

N. Mrázová | 3. July 2020
Happy customer
Customer SupportService & Support

10 tips to making your customer support calls friendlier

N. Mrázová | 29. April 2020
Conference calls and international meetings - how to make the most of them?
CommunicationService & Support

15 Tips: Enhance your Global&Internationl Conference Calls

N. Mrázová | 20. April 2020
Photo woman computer
Customer ExperienceService & Support

How to Turn Customers into Advocates in 5 Ways

Q. Malloy | 8. April 2020
Remote team
Customer SupportService & Support

How Remote Teams Use CloudTalk As Business Phone Software

Q. Malloy | 25. March 2020

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

Only company emails are allowed An error has occurred when checking the email An error has occurred