Category

Service & Support

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Customer Service

Guide to Escalation Matrix in your Remote Call Center

N. Mraz | 1. June 2022
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Customer Experience

35+ Auto Attendant Script Examples That Engage Customerss

N. Mraz | 9. May 2022
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Customer Service

How to Provide Excellent Customer Service?

N. Mraz | 19. April 2022
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Communication

How to Call the UK from the US: Guide to Area Codes

N. Mraz | 10. February 2022
Helpdesk
Service & SupportCustomer Support

Comprehensive Helpdesk Software Comparison for 2025

Q. Malloy | 29. January 2022
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Service & SupportCommunication

Call center coaching: Guide to 10 tips for better results

N. Mraz | 20. January 2022
Telepresence vs VideoConferencing
Service & SupportCommunication

Telepresence vs. Video Conferencing: How do they differ?

N. Mraz | 18. November 2021
Empathy statements illustration
Customer ServiceService & Support

How to Use Empathy Statements to Win Customers

N. Mraz | 3. November 2021
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Customer ServiceService & Support

10 Effective Customer Service Techniques that Will Make Customers Love You

Q. Malloy | 21. September 2021
Customer Service Philosophy
Customer ServiceService & Support

How to develop a great customer service philosophy

Q. Malloy | 2. September 2021
illustration magnifying glass
Customer ServiceService & Support

What is a Deal Desk & How Does It Help Your Sales Flow

N. Mraz | 31. August 2021
illustration personalised customer support
Customer ServiceService & Support

10 Simple Ways to Provide More Personalized Customer Service

Q. Malloy | 19. August 2021
Illustration first call resolution
Customer SupportService & Support

SaaS Customer Support: Practices & Examples for Success

N. Mraz | 12. August 2021
Customer Perceived Value
Customer ServiceService & Support

How to Master Customer Perceived Value (CPV)

Q. Malloy | 10. August 2021
Customer ServiceService & Support

The Most Common Mistakes In Customer Service And How To Fix Them

N. Mraz | 6. July 2021

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