Category - Service & Support

Tools for customer service and sales teams
2019-08-27

8 best tools for sales & customer support teams

If you are wondering how to get new clients and provide the best service for customers you already have, we […]

Call center photo
2019-08-19

Omnichannel customer service: Definition & Tips

Modern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need […]

photo woman cloud phone
2019-07-23

What is a Cloud Phone System

While running a business, you might want to use a tool which can support your business phone system, customer support, […]

Call center statistics
2019-07-08

Call center statistics that count

Meeting customer expectations can be a challenge in today’s competitive business world. With an understanding that every client is different […]

Customer service in ecommerce
2019-06-24

How Important is Customer Service in E-commerce?

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, […]

2019-05-28

How to Nail your After-Hours Voicemail Greetings

Let’s face it: voicemail greetings can make a big difference for your business. They are the very first thing your […]

Myths about call center
2019-05-21

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same […]

photo improve your customer support team performance
2019-05-17

Change your Customer Support: 5 Tips How to Improve Support Team

With the customer expectations constantly rising, it’s only a matter of time before you have to take measures to improve […]

Ecommerce customer
2019-05-15

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]

Stress
2019-05-12

How to deal with though customers on the phone | CloudTalk

In support centers, difficult callers are impossible to avoid. Agents need to handle customers who are not only losing their […]