Equip your sales team with the best CRM system and unlock its full potential in 2024. Building strong relationships is […]
In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]
Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]
If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]
The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]
The pandemic has forced many in the workforce to adapt to a new and strange reality — one in which […]
Imagine you’re a sales agent who’s been nurturing a promising lead for the past several weeks. The client’s business would […]
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