When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]
Everyone in the customer service industry knows that first impressions are crucial. Depending on how well the first contact with […]
We all remember what the early quality of Skype video calls was like, right? The video quality was quite bad, […]
Let’s start with the most obvious question: is it even necessary to automate the sales process? After all – and […]
Having to wait on hold is one of the main reasons why customers dislike calling support lines. For the majority […]
Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]
Getting the most value out of your time, talent, and technology resources is crucial for delivering top-notch customer support. A […]
Are you using call monitoring in your company? If not, you are missing out – call monitoring, along with call […]
Call masking is frequently used by businesses nowadays to ensure the privacy of their and their customers’ data. Why is […]
International phone numbers can be a huge help for you if you are planning to expand your business to other […]
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