27. February 2020 Blog

CloudTalk Insider: What’s new for February?

Searching for new ways to improve your team productivity? We're happy to announce new improvements that we've worked on over the past month.

Long-awaited SMS/ Text messages feature is live!

SMS/Text Messages feature enables you to send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.

This service is switched off by default. If you want to turn it on, please contact our sales team to activate the service.

Switching from Aircall to CloudTalk? Use Aircall Migrator

Recently, we introduced CloudTalk's migration tool. It allows you to migrate your Aircall data to CloudTalk with a single click. We will transfer the following data: 

✓ Complete customer contact information 

✓ Agents/users 

✓ Call history

In case you are interested to use Aircall Migrator, please contact our team at [email protected] or use our online chat. 

Boost your call center results with Power Dialer

Power dialer allows you to increase efficiency and the number of calls you make.

By using Power Dialer, you can easily manage the list of contacts in individual campaigns. Moreover, you can monitor and collect data related to your campaigns. Learn more about this advanced call center feature here

 

January’s most-read blog post:

The most comprehensive comparison of helpdesk software for 2020

Searching for a new helpdesk software which will meet all your business requirements? In this blog post, you will learn how to choose the best helpdesk software and what are the best options on the market.

To read the full article, visit this link.