Are you overflowing with Black Friday deals? Well, here’s a blog post without a special promo :) The CloudTalk team is happy to introduce new features and improvements that we've worked on over the past month.
Zoho + CloudTalk Integration
Nowadays, emotion analytics is one of the top trends in data collection. This feature can be an effective tool for supervisors to give relevant feedback and make new suggestions to enhance workflows. Learn more about this feature in our article.
This feature ensures that every unanswered phone call is handled. If there is a missed call registered, CloudTalk will later dial the customer’s number until the agent and the customer gets successfully in touch.
Conference Call Software
CloudTalk lets you schedule conference calls where you can invite your external partners, employees, clients, suppliers or anyone else. Learn more about this useful feature here.
Pick Of the Month
See why should you integrate your software, and which Zendesk integrations are the best choice when it comes to boosting the overall customer experience for your business.
Just a few years ago, leads were generated through billboards, radio commercials, and designing print marketing materials. Today, the customer journey has changed. Customers buy experiences, not products. Learn how to generate high-quality leads using automation.
Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time.