9. September 2019 Blog

CloudTalk Insider: What’s new for September?

September is here and so are multiple improvements at CloudTalk! We're proud to announce some of the improvements we've worked on over the past month.

Zendesk + CloudTalk Integration

In August, we introduced Zendesk + CloudTalk integration. Here's a brief overview:

  • Handle inbound calls with ease, sync call information with your contacts and vice versa.
  • Initiate outbound calls with "Click-to-call". Simply click on your contact's phone number and a call is initiated automatically.
  • Provide a more personal experience with your contacts by browsing through their previous tickets even before picking up a call.
  • Focus on answering customer tickets and make and receive calls without leaving Zendesk. 

New Features

Call Notes

Thanks to Call Notes any agent can quickly orient in the situation and promptly react without the customer having to repeat his problem, request or the stage of his solution twice.

Call Tagging

Assign each call a self-made tag. This labelling will allow you to sort calls into categories and quickly identify what type of call is it.

Other features...

Here are the other new features we introduced in August: Call transfer, Number porting, Ring on speakers, Shared contacts, Fax to email, After call work.

Pipedrive Integration Update

As we want to constantly improve our CloudTalk + Pipedrive integration, we decided to introduce new features - Log call information to your deals and Multiple Contacts. As these features were requested by many users, we firmly believe that they will improve also your business workflows.

NOTE! Pipedrive integrations update is available from Friday (6.9.2019).

August’s most-read blog post: Pipedrive CRM - 5 Best Integrations To Increase Sales In Your Company

Searching for ways to boost your sales? This blog post focus on the top Pipedrive CRM integrations, which will help your sales team to increase sales results.

New team members in Cloudtalk

We are very happy to announce that we 5 highly-skilled individuals join our team. They are going to help us with IT development, sales and marketing. Welcome on board!