Blog

27. February 2019

5 trends for 2019 to help you improve your call center

Imagine a call center of the past: a dark room with dim artificial light in an office building with a team of agents jammed in a small room with nothing but basic customer details and an old software. And now imagine a call center of the future. What do you see?

9. February 2019

How to Treat Customers Professionally?

No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult to lose a customer. That’s why you should always offer your customers something extra – and this includes professional and personalized approach. How to achieve that? Keep reading.

7. February 2019

How to Improve Customer Support?

Many global business experts say that a good relationship with a customer is based on a single thing: customer support. It is therefore surprising that this particular area is often overlooked. Although there are other important elements that make a business successful, customer support is a hidden treasure.

4. February 2019

How to Improve the Sales

The sales team's performance has a profound impact on profits and makes your team a success. Although in today's world, you need to have sharp elbows and do more than your competition, it’s not impossible! Look at a few ways to strengthen your sales team and increase your sales performance.

29. January 2019

How to do a conference call

Do you need to discuss important issues with colleagues, but they all work in different cities or continents? No problem. Schedule a conference call and discuss everything you need. Do you know how to make your conference calls truly efficient?

26. January 2019

7 Excellent Call Center Customer Service Tips

There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of delivery, e-shop layout, complaints procedure or the attitude of call center agents. If you are a call center agent and your client is still unsatisfied or even angry after the call, it’s partially your fault. In this post, you will read about tips that will help you avoid customer dissatisfaction :)