Blog

24. June 2020

Complete Call Center Software Buyer's Guide

Are you considering switching to another call center software provider? Or maybe you’re just getting started, and implementing a cloud call center technology is still on your to-do list? In both cases, making sure you pick the right tools can make a significant impact on the day-to-day performance of your call center.

17. June 2020

CloudTalk Insider: What’s new for June?

Even though we got used to working from home, we are slowly moving back to our offices. There are plenty of things, we were missing when working from home - for instance - comfy office chairs, great coffee and our lovely colleagues.

9. June 2020

Contact center vs call center: The ultimate comparison

The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.

29. May 2020

7 effective strategies to boost sales

Selling might be no rocket science - but with so many tools and techniques available, using them all effectively is likely to give you a headache. If you’re struggling to choose the best methods and boost your sales, here are 7 effective sales strategies that can really make a difference for your efforts.

27. May 2020

Quick phone hacks for sales reps to crush quota

There’s no doubt that the effectiveness of the sales team affects the overall performance of any business. Improving it, therefore, should be one of the main priorities for every sales rep out there. Luckily, there are quite a few quick phone hacks you can implement to crush quota. Here they are.