Blog

16. January 2019

How to Build a Customer Relationship

Building and maintaining any type of relationship is not for free and certainly not easy. Sometimes, all it takes is just small details and noticing the other person. If you notice the small details on your customers, it can bring some advantages for you as well. The times we live in today are times when ignorance rules, so everyone who has their eyes wide open can win.

9. January 2019

Top 20 Call Center Quotes

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent can face a sudden drop in their motivation level. That’s why we’ve compiled some extraordinary quotes to inspire and motivate your agents.

7. January 2019

How to Improve Customer Satisfaction

Great customer service is one of the keys to success of every business. To improve customer satisfaction, companies must learn how to meet the expectations of their clients. After all, satisfied customers often turn into loyal customers.

5. December 2018

How to Improve Call Center Agent Performance

Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?

30. November 2018

What is call center all about?

Call centers nowadays are about much more than this mildly obsolete phrase. They are more complex, but most importantly – still absolutely relevant.

28. November 2018

How Does a VOIP Work?

VoIP can help you use standard internet connection to make free phone calls. But how it works is still confusing to some small business owners. Don’t worry, we will explore the basics in this post.