Blog

11. March 2021

Women in SaaS - Anna from Leadfeeder

From a promising soccer career to ghostwriting for countless SaaS companies, this woman has solidified her worth a million times over. So whatever “boys club” she finds herself in next, her voice is sure to never again go unnoticed.

2. March 2021

CloudTalk Insider #1: What is Call Masking?

Call masking is frequently used by businesses nowadays to ensure the privacy of their and their customers’ data. Why is it important and how can you use call masking in your company?

25. February 2021

Women in SaaS: Arielle from Donut

Breaking into tech is no easy task. Leaping from the hierarchical world of publishing into the chaotic land of startups comes with a never-ending stream of surprises and challenges that this woman has met with aplomb.

23. February 2021

What makes CloudTalk the right call center software in 2021

2020 will be remembered as a year full of challenges that constantly tested our flexibility and perseverance. It also showed us areas where we need to excel and things that hold us back. If obtaining a call center solution that will help with your day-to-day tasks is on your list of new year’s resolutions, you’re in the right place.

19. February 2021

Customer service tools you should use in 2021

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth considering for your implementation, here you will find a list of the best customer service tools for 2021.

15. February 2021

Does cold calling really work for B2B businesses in 2021?

Contrary to what you might think, B2B cold calling is very much alive. In a world where remote teams have become the norm, cold calling is making a revival. But, without the right skillset, you’ll fail to get through to the decision-makers you need. This will leave you endlessly dialing numbers, only to be left speaking to a voicemail.