When a woman with 20 years of experience in the industry says you don’t have to apologize for having an opinion, listen to her. “Feel confident in the knowledge that you are being paid to be present and active in this dialogue.”
Read moreCan you improve your customer service, take some workload off your agents’ shoulders, and save money while doing so? Yes, you can, because cloud solutions can give you all of this and more. Read our article on 7 reasons why investing in a cloud call center is a great idea for operations of all sizes.
Call centers are often generally regarded as terrible places to work, but it doesn’t have to be that way! Here are our 13 tips and tricks on how call centers can make their employees’ jobs a little easier.
Inspiration can take unexpected forms—like a potential buyer of your car leading you towards your future as Head of CEE Sales. But ‘right place, right time’ can only point to a door. Thankfully, this passionate woman had the guts to open it, and to earn everything that came next.
Even for experienced support agents, answering all calls in a timely manner is nearly impossible. But with the help of Interactive Voice Response systems, call centers can both improve their customer experiences and free some of their agents’ time. What exactly is Interactive Voice Response and what are the benefits of it? Read more to find out!
In an era of various types of “...aaS” being available, selecting the right service for your business might be a challenge. Are you confused about what is the difference between UCaaS and CCaaS? We are here to help!
Average Handle Time is a quite tricky metric to measure, as reducing it does not necessarily mean that you have improved it. Want to know how you can improve your AHT without sacrificing the quality of your support? Read on to find out.
Some people want a flexible work schedule. Others need it. Such is the case with the fierce woman that commences our Women in SaaS interviews of 2021. Sticking to a path of short term goals that leave room for seizing opportunities, she is now in charge of her precious time. And she owns it.
There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here's our list of 10 most important call center metrics you should be tracking.
Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center employees.
