Blog

9. February 2021

7 Reasons why you should invest in a cloud solution for your call center

Can you improve your customer service, take some workload off your agents’ shoulders, and save money while doing so? Yes, you can, because cloud solutions can give you all of this and more. Read our article on 7 reasons why investing in a cloud call center is a great idea for operations of all sizes.

27. January 2021

Women in SaaS: Patricia from Exponea

Inspiration can take unexpected forms—like a potential buyer of your car leading you towards your future as Head of CEE Sales. But ‘right place, right time’ can only point to a door. Thankfully, this passionate woman had the guts to open it, and to earn everything that came next.

26. January 2021

What is IVR and how can you use it to your advantage?

Even for experienced support agents, answering all calls in a timely manner is nearly impossible. But with the help of Interactive Voice Response systems, call centers can both improve their customer experiences and free some of their agents’ time. What exactly is Interactive Voice Response and what are the benefits of it? Read more to find out!

19. January 2021

UCaaS vs CCaaS - what is the difference?

In an era of various types of “...aaS” being available, selecting the right service for your business might be a challenge. Are you confused about what is the difference between UCaaS and CCaaS? We are here to help!

14. January 2021

All you need to know about AHT (Average Handle Time)

Average Handle Time is a quite tricky metric to measure, as reducing it does not necessarily mean that you have improved it. Want to know how you can improve your AHT without sacrificing the quality of your support? Read on to find out.

12. January 2021

Women in SaaS: Veronika from ScreenCloud

Some people want a flexible work schedule. Others need it. Such is the case with the fierce woman that commences our Women in SaaS interviews of 2021. Sticking to a path of short term goals that leave room for seizing opportunities, she is now in charge of her precious time. And she owns it.

1. January 2021

How to deal with stress in a call center?

Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center employees.