Blog

21. November 2018

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.

19. November 2018

How to improve customer experience

If you are struggling to improve your customer experience (CX), it all might seem complicated to understand at first. That is why these 10 simple pieces of advice will make it clear and easy for you.

16. November 2018

How to improve call center performance

Call center operators are only humans and that is why they cannot consistently keep the same high-performance level. But the main idea and meaning behind every business is to be generating profit while providing great customer care.

14. November 2018

Conference call tips

In the globalized world of business, conference calls with colleagues, clients or business partners have become increasingly common. Read our tips and find out how to avoid failure and make conference call like a pro.

12. November 2018

How to increase customer loyalty

Not all satisfied customers are necessarily loyal. Learn how to build customer loyalty and keep your e-commerce revenue flowing.