Meta description: Cold calling software makes hard work easy and keeps your agents productive and happy. Learn about the do's and don'ts of cold calling for your outbound sales team.
Read moreEveryone in the customer service industry knows that first impressions are crucial. Depending on how well the first contact with a customer goes, they may either stay loyal or start looking for another company right after the first, poor, customer service.experience. In fact, 24% of customers who have a good first impression are likely to remain loyal for up to 2 years.
This week we are celebrating a very exciting milestone at CloudTalk: our 100th employee. Even as we type these words, it’s hard to believe how far we’ve come.
Traditional on-premise PBX systems served businesses well in the past and companies were satisfied with what their on-premise platforms could do… until recently.
People communicate with each other all the time. Without communication, we would not be able to do anything. It’s hard to think of a situation when you do not need any type of communication at all. Without this useful skill, many of the things we have accomplished so far as humans would just be dreams.
We all remember what the early quality of Skype video calls was like, right? The video quality was quite bad, we could barely understand what the other person was saying, and there were long periods of silence on the line.
Have you heard sayings like “the customer always comes first” or, even better, “the customer is king”? If not, you may wish to get acquainted with them and incorporate them into your business’s core values, especially as a sales representative.
Customer service is a term that describes the help a company offers to its clients before, during, and after they make purchases whenever they encounter problems, have questions, make enquiries, and more.
Considering how many options people have nowadays to contact businesses, it might feel like there’s not much need for phone support to exist. Are people even using phones to call customer support nowadays? Surprisingly, yes, the vast majority of them still are.
By definition, a call center is a centralized office used for receiving or transmitting a large volume of inquiries by telephone. With changing times and evolving technology, not only do call centers take on a whole new form but companies are more often interested in their services too.
