CloudTalk is a tailor-made solution for businesses of any size. All your departments, branches, extensions and employees can be interconnected quickly and easily. Naturally, we also provide VoIP telephony services.
Read moreWorkplace changes are accelerating, which should be a good enough reason to get your business ready for the future. With the right tools, you can make sure your team won’t be affected by the most recent trends - but will embrace them instead. Here’s how you can improve the employee experience once and for all.
Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into consideration quite a few factors - and your client’s overall satisfaction ain’t the only one.
Choosing cloud-based solutions for your business is not an easy task. If you’re thinking of having a virtual call center and essentially improving your customer & sales support, you should definitely consider CloudTalk. Here’s why.
With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, however, can eventually lose you money. See how important customer service in e-commerce is, and make sure you take appropriate measures to offer outstanding support to your customers.
In our previous article, we looked at what customers look for when they shop online. Apart from a wide selection of products, we mentioned personalized approach, special offers and high-quality customer support. Today, we will see what your e-shop should look like to be appealing to customers. Let’s see what you should focus on when designing your e-shop.
With customer expectations raising constantly, maintaining the highest standards of your customers & sales support might soon become a priority for your business. By combining the right tools, however, this has never been easier – especially if you integrate your phone system with a powerful CRM solution. Here’s why you should take advantage of CloudTalk-Pipedrive integration and boost the performance of your sales team.
