We all live in a global village. As the world becomes smaller, we are sipping coffee from our favorite region in Kenya while being on a call with co-workers from the U.S. and Australia. That’s pretty much how business is done nowadays.
Read moreIt might be tough to pinpoint the exact reason, but the misalignment between sales and marketing is more common than you think. In fact, these both teams tend to work separately, and both of them suffer because of that in the long run. Why is it important to align sales and marketing, and how can you achieve that?
Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless about the mere existence of your brand. This is exactly where ‘branding’ steps in and helps you make a lasting impression.
Customer support is one of the crucial factors when it comes to choosing an online store. Find out how to meet your customers' expectations.
There has never been a better time to switch to a cloud phone solution. With the Covid-19 outbreak, businesses are switching to remote work and migrating to cloud solutions in masses.
If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.
Searching for new ways to improve your team productivity? We're happy to announce new improvements that we've worked on over the past month.
