Blog

4. June 2019

Call Center Scripts

What is a call script? To put it simply, it’s a manual that a call center agent reads when interacting with call center customers. There are various types of scripts, from ones that are very detailed up to scripts that serve as a basic outline to be followed by the agent during the call. Scripting can be done in the form of a text containing all the words to be used by the agent or only specific items (e.g. questions) that the agent should incorporate into the conversation.

3. June 2019

Call Center for Telemarketing Companies

Many companies have decided to outsource their telemarketing to save on operating costs without compromising quality and productivity. Modern cloud-based call center software can help them do just that.

31. May 2019

The importance of real-time customer information

How important is it to know everything that you could possibly know about your clients? Certainly, doing so would help you to understand their needs better, improve communication with your company, make them feel highly valued and put yourself in a position to be able to provide them with more personalised offers.

30. May 2019

Skyrocket your sales team collaboration & productivity: tips from 15+ pros

Anyone who leads or works in a sales team can relate: it’s not the easiest nut to crack. While keeping an eye on top-notch customer service, they need to think about many things at once. We decided to ask quite a few sales & marketing specialists from all over the world: what kind of advice would they give to anyone who wants to boost their sales teams’ collaboration & productivity?

29. May 2019

The 7 Most Misunderstood Facts About Call Center

Everyone has probably received many calls from various call centers throughout their life. When you think of a call center you most likely imagine someone sitting by phone and calling hundreds of people with proposals, every single day. Calls to the call center are often avoided since it doesn’t have the best reputation and involves dealing with issues that take some attention to solve.

28. May 2019

How to nail your after-hours voicemail greetings

Let’s face it - voicemail greetings can make a big difference for your business. They are the very first thing your customers hear when they call you, which means that you often get only one chance to impress the callers (or at least not to annoy them if they are contacting you frequently). Here’s how you can nail your after-hours voicemail greetings.