It’s clear to see that the nature of the workplace is changing rapidly. A while back, no call center would ever want to switch to a cloud phone system and let its agents work remotely. Things are much different now, though. With the right set of tools, you can easily boost the performance of your call center, no matter where the agents are located. Here’s why it’s worth having a virtual call center yourself.
Read moreTo provide customers with unrivalled customer support, you first need to know your call center performance metrics, compare them with average results of your competitors, and strive to improve these metrics. Here’s why call center metrics and their benchmarks are crucial for your business.
Imagine that you are going to meet with a friend you haven't seen for ages. Would you rather have dinner in a premium restaurant with delightful nice staff and delicious food, or explore a new, way cheaper restaurant with mixed reviews from the previous customers?
Due to the spread of the COVID-19 virus around the world, many companies have been forced to quickly transform their processes to adopt a 100% digital routine and enable working from home. Even companies that have been allowing remote work for some employees before the crisis now face many more challenges and struggles to ensure productivity and smooth communication between teams.
Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is essential for brand loyalty. So, when appropriately managed and done right, it influences conversion rates by far.
In this guide, you’ll learn more about what Interactive Voice Response (IVR) is, how and when it can be used, and how your business can benefit from it. Let’s get started.
Searching for new ways to improve your team productivity while working remotely? We're happy to announce new improvements that will help you work efficiently. Read on!
We all live in a global village. As the world becomes smaller, we are sipping coffee from our favorite region in Kenya while being on a call with co-workers from the U.S. and Australia. That’s pretty much how business is done nowadays.
It might be tough to pinpoint the exact reason, but the misalignment between sales and marketing is more common than you think. In fact, these both teams tend to work separately, and both of them suffer because of that in the long run. Why is it important to align sales and marketing, and how can you achieve that?
Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless about the mere existence of your brand. This is exactly where ‘branding’ steps in and helps you make a lasting impression.
