Blog

28. November 2018

How Does a VOIP Work?

VoIP can help you use standard internet connection to make free phone calls. But how it works is still confusing to some small business owners. Don’t worry, we will explore the basics in this post.

26. November 2018

5 Ways How to Improve Customer Relationship

Good relations with customers are fundamental for the success of any business. Unsatisfied customers switch to competitors and never come back. In this post, you will find out what to do to ensure that your clients are always satisfied and how to build a stable relationship that creates profit.

21. November 2018

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.

19. November 2018

How to improve customer experience

If you are struggling to improve your customer experience (CX), it all might seem complicated to understand at first. That is why these 10 simple pieces of advice will make it clear and easy for you.

16. November 2018

How to improve call center performance

Call center operators are only humans and that is why they cannot consistently keep the same high-performance level. But the main idea and meaning behind every business is to be generating profit while providing great customer care.

14. November 2018

Conference call tips

In the globalized world of business, conference calls with colleagues, clients or business partners have become increasingly common. Read our tips and find out how to avoid failure and make conference call like a pro.