We know that appraisal and positive feedback at work are a reliable method of keeping your colleagues and team members excited and enthusiastic. So it is paradoxical that accepting positive feedback can sometimes be really difficult.
Read moreWhy are team meetings important? When several people get together in a room, they can discuss ideas, solve problems, look for solutions, and so on. Each team member can share their views and visions, allowing the team to come to a successful conclusion or solution.
The key to long-term success of any business is building trust and establishing strong relationships with customers. Building trust = increased customer loyalty = increased sales. However, very often many companies create barriers that put customers off.
Online shopping has seen a significant boom in recent years. It is easy and comfortable. Therefore, e-shops have been stepping up their game and offering better prices, free shipping or excellent customer service. The situation gets even more rough before Christmas.
Dealing with angry customers is frequently part of everyday routine of customer support agents. Most of us would probably react offensively if we talked to an upset or insolent clients. However, for customer support professionals, it is important to keep it cool and follow several principles which can lead to positive outcome and retain the customer. What are the principles?
Businesses focusing on customer satisfaction know that they need to spend more time, effort and resources on boosting customer support quality. This results in the expansion of customer base, boost of sales and thereby increase of profits. Do you want to you what steps will guide you to such results?
Nowadays, there are many companies providing the same products or services. It’s not just product quality and price that make companies stand out, there’s another important criterion. After all, it’s always about customers’ feelings when they shop and communicate with your customer center. Do you really know how to communicate with clients?
