Customer service is an essential aspect of the user experience. Due to the growing expectations of your clients, you should simply go the extra mile and provide an experience the likes of which they have never enjoyed before.
Read moreLooking for new business solutions for your company may not be so easy. There are many new ideas, and it is hard to decide which one is the most suitable for your business and your customers’ needs.
If you asked a call center owner ten years ago what kind of call center software they were using in their company, the vast majority of them would say “on-premises”.
Having to wait on hold is one of the main reasons why customers dislike calling support lines. For the majority of us, doing that means we can expect either a long time waiting on hold or having to call multiple times just to get through. It’s even worse considering that, unlike a checkout or takeaway queue, there’s often no way of knowing how many callers are in line before you (unless stated) or how many agents are currently working.
Landline phones are pretty much on the verge of extinction. In 2004, over 90% of American households had a landline. Fast-forward to 2020, and only 40% of still have one. Meanwhile, in the UK, 35% of respondents said they only have a landline because it’s necessary for their internet connection. Why use landline phones if we have fast mobile devices?
If you run a team that is totally new to working remotely or you have just launched a business and want to give remote work a try then keep reading because this article is for you. Communication, in general, is one of the biggest challenges for any business and it’s considered to be a very important element of teamwork and collaboration by 75% of employers.
Voice over Internet Protocol is undoubtedly the future of business communication. While previously there may have been concerns about the reliability calls forwarded over the internet, they are mostly a thing of the past now.
During 2020, employers suddenly faced the need to organize their salespeople's work in a home office system. Bosses also had to coordinate their activities, ensure continuity of their organization’s operations, quickly respond to the changing situation, and at the same time maintain the same high level of team involvement. Sales professionals may find themselves in an insecure professional environment as a result of these changes.
First Call Resolution is an essential element of an effectively functioning and efficient call center. What are the best methods to drive its improvement? What does the implementation and observation of this indicator tell us? How does customer service deal with the first contact with a customer? Fasten your seatbelts: we’re starting with the answers right now.
Whenever customers try to reach out to you, it's a moment of direct contact with your brand or a so-called touchpoint. All of these small, individual moments have an impact on the entire buying cycle.
