Pipedrive is a web-based CRM and pipeline management solution which enables sales teams to plan and monitor their sales activities. When searching for ways to optimise their sales processes and improve customer experience, though, many businesses decide to integrate Pipedrive with other useful online tools. That’s hardly surprising, given the benefits of tool integration.
Read moreModern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need them to be - including social media, mobile app, phone, email, and live chat. Here’s how to offer brilliant support across all the channels.
As today’s digital consumers have become more demanding and expect a smooth omnichannel experience from brands they are engaged with, businesses need to adapt to keep pace with the ever changing customer needs. See how integrating CloudTalk with LiveAgent’s ticketing system can help you improve communication with customers, level up your customer support and deliver that seamless service experience your customers are craving.
August is here and so are multiple improvements at CloudTalk! During the past 2 months, we introduced several new features and integrations. Check out all the updates below.
Business VoIP phone system is a powerful solution that takes advantage of the Internet (instead of a landline connection), to make and receive calls. It might not seem like much, but in reality, can bring your business a lot of benefits. Here’s all you need to know about a business VoIP phone system.
Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.
Customer expectations towards service continuously increase. Running a call center can be stressful. Fortunately, we have prepared a few tips that you can implement in your team today.
