Blog

1. August 2019

Power-up your call center management

Customer expectations towards service continuously increase. Running a call center can be stressful. Fortunately, we have prepared a few tips that you can implement in your team today.

25. July 2019

How to split up with a bad phone system

So, you’re thinking about breaking up with your phone system provider because its bad for your business, but you need to be sure that you can do so without harming your profits even more. In this article, we will discuss how to make sure that breaking up is the right thing to do, how to achieve this amicably, and how to ensure that your next relationship with a phone system provider is a long-lasting success.

23. July 2019

What is a Cloud Phone System

While running a business, you might want to use a tool which can support your business phone system, customer support, call center, and sales team. All of these can easily be boosted by the usage of a cloud-based solution.

16. July 2019

5 Reasons To Switch To Cloud Phone System

Are you tired of boring and old-fashioned call centre software? Do you believe that your sales or customer support team could be more efficient and maintaining your phone solution doesn’t have to be a hassle?

12. July 2019

How to make your customer support more… human

It happens all the time – people avoid interacting with customer care at all costs as it’s known to be lacking sometimes. We’ve all experienced being on hold for an hour at least once. Proper customer support should be your top priority - and interestingly, it’s all about making interactions, not simple transactions.

10. July 2019

Integrating your call center with powerful tools

If you run a call center, you probably know how difficult it is to choose the right tools for your team. Sadly, a single best solution doesn’t exist - but tool integration can easily work wonders. Here’s how to integrate your call center with powerful tools.