The more a company grows, the greater the need becomes to have a defined set of protocols, procedures and, yes, philosophies under which to operate. This is especially true when it comes to customer service. With so many moving parts, customer service initiatives work best when they’re executed under the framework that is the customer service philosophy. Here we’ll explain what a customer service philosophy is, and how you can develop a great one for your company.
Read moreThe B2B industry is getting more and more complex. Intense negotiations with many stakeholders at once may become overwhelming. But as a sales leader, your aim is to make your team as productive as possible to increase revenues.
For many companies, outbound calls are the primary means through which agents communicate with clients. It’s important, then, to develop a comprehensive outbound call strategy. In this article, we’ll break down what exactly an outbound call strategy is, as well as offer some tips for how to improve your company’s outbound call strategy. Let’s get started.
Imagine you’re a sales agent who’s been nurturing a promising lead for the past several weeks. The client’s business would represent the largest deal you’ve ever closed — it’s important to you, your manager and the higher ups at your company. The phone begins to ring and you’re locked in. The client picks up.
The term customer experience encapsulates the whole of a customer’s interaction with your business. It’s made up of your website’s landing pages, conversations with your agents over the phone, right up to the thank you email and receipt received after a purchase.
Customer service is all about providing a positive experience. How do you determine whether you do so? Sure, there are customer evaluations, yet that is only a tip of an iceberg, since most unsatisfied customers don't bother with leaving a review. They simply leave you. Businesses lose a huge amount of profit each year just because of ineffective customer service. Quality Assurance (QA) is a way to figure out what is causing your churn and how to prevent it.
Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may take business to the next level. For example, it boosts your MRR and reduces churn, as well as monitoring customers' behaviour and identifying their behavioural patterns. In this blog, you'll learn some of the SaaS customer support best practices.
The perception of value is as important as the value itself. That is why CPV is the core of any business. Reasons why a customer decides to purchase your item differ - from rational pursuits to those highly emotional. Yet, motivating your customer to see these reasons is fully up to you. There are lots of ways to do it. Find out how to master a customer perceived value with a maximum profit.
If you were browsing for answers about how to measure the performance of your call center, you’ve come to the right place. Buckle up, because we’re about to do a deep dive into the ins and outs of call center reporting. Let’s start with the basics.
When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day in, day out, most agents’ work days will look similar.
