Wondering what exactly an IVR system is and how one can help your company? Look no further. In this article, we’ll look at what Interactive voice response systems really are and how you can use them to delight both your customers and agents.
Read moreWhats have we learned from Glovo, Spain’s 2nd Unicorn, in today’s webinar? The start-up that just closed the largest funding round in Spain’s history at a value of €450M (that’s over half a billion dollars for anyone in the US).
Have you ever raised an eyebrow upon hearing about a different cultural habit? Can you understand the meaning of other traditions or routines from the start? Do you want to learn how to deal with customers from different places and cultures? If you answered “yes” to any of these questions, this article is for you.
Dealing with customer’s complaints is one of the toughest but also most important tasks of a support agent, so it’s crucial to learn how you can deal with an angry or complaining caller without losing your cool. Here are our 8 tips on how to treat such callers calmly and professionally.
Are you using call monitoring in your company? If not, you are missing out - call monitoring, along with call whispering and call barging features, can be of great help with improving your agent’s performance and their confidence as well.
Do you ever follow so many sales metrics that you can't figure out which data is actually relevant? Or maybe you don’t track any indicators and your decisions are based purely on gut feelings? Both of these scenarios might send shivers up a manager's spine.
Are your sales reps having trouble deciding when and how to follow-up a prospect, in fear of getting themselves branded as pushy? A powerful sales cadence is just what they need. Here are our tips on how you can create one.
Providing great customer service is important for every business to survive and thrive in the competition. However, responding to every client's query can be challenging when it comes to handling calls.
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees.
Bringing technology to one of the least digitized industries in the world? You’d better have a strong voice communicating your offer and raising awareness. That’s precisely what this inspirational woman is doing for the world of construction.
