Customer engagement should be an important metric for any business. If you manage to engage your customers, they will keep returning and thus generate profit. Businesses focusing on customer engagement are much more likely to provide clients with excellent customer experience, interesting content and high-class customer support.
Read moreCTI, or computer telephony integration, is a hot buzzword in today’s world of technologies. It’s basically a technology that allows telephone systems (VoIP) to be connected to computers. It is mostly leveraged by call centers which need to handle a huge amount of calls every day.
Automated call center solutions have become increasingly popular. Not only do they make the agents’ job easier and improve their productivity, but they also boost call center efficiency. In addition, by integrating automation tools with contact center software, agents are freed from ″manual work″ (entering data, searching in databases, etc.).
While acquiring new clients can seem like a tough job to do nowadays, there is hope in new technologies. With the help of automated marketing and sales solutions, you can improve your team’s results.
Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
In today’s economy, many businesses have grown so large that managing communications has become a challenge. Whether they need to operate a customer support center or contact new leads, call center software is a user-friendly tool that helps businesses thrive.
With the customer expectations constantly rising, it’s only a matter of time before you have to take measures to improve the performance of your customer support team. Luckily, there are certain things you can easily change today. Learn how you can take customer support to the next level right now.
