Blog

17. August 2020

Customer satisfaction measurement - Best Practices

The battle for customer satisfaction is taking place, whether we want it or not. Those companies who will win the client’s trust will stay in the business and expand. If you don’t believe this theory yet, you should get familiar with some data.

14. August 2020

Front App: 6 Best Integrations to boost customer experience

Good communication is the base of good customer experience. If you, as a company, are able to communicate fast and efficiently, your customers will appreciate it and offer referrals or even more purchases in return. What do the online tools have to do with it, though? Take a closer look with us on how Front and its integrations can facilitate communication in your company. 

12. August 2020

Women in SaaS: Silvia from Slido

No matter how you slice it, there simply aren’t enough women choosing tech careers. Is the industry at fault? The culture? Or perhaps there’s a lack of success stories out there, ones that could help pave the way for young, bright-eyed women.

6. August 2020

What are the duties and responsibilities of call center agents?

Have you ever wondered what are the exact duties and responsibilities of call center agents? No matter if you’re interested in setting up your own call center and hiring a call center representative or becoming an agent yourself, you should know what the specific duties in a call center are.

3. August 2020

How much does call center software cost?

Dedicated tech tools are often associated with substantial investments. It’s not always the case, though. When it comes to modern call center software, it’s more affordable than you might think. Here’s how much call center software costs, and what the price depends on.

30. July 2020

What are the key functions of a call center?

Call centres, in general, are perceived as departments reserved for larger companies. Of course, this domain was popularized thanks to companies with many employees & products or services sold. As a result, call centres are often seen as open spaces with endless rows of desks where customer representatives seat and talk over a phone. Some may even say that their job is repetitive and doesn’t create value. Reality shows something different. Call centre functions are now more meaningful than ever.

27. July 2020

5 smart call center software features you should leverage

Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, with so many features to leverage, it’s easy to get lost in all the available options. Here’s what call center software features you should look for in particular.

23. July 2020

7 tips for call center management to improve team performance

A call centre can both be your business card and a guarantee of your client’s loyalty. Actually, 61% of people tend to stop doing business with brands that have poor customer service. Not to fall to this group, the call centre manager has to be a virtuoso in his field.

20. July 2020

Pre-call planning template for sales teams

Did you know that it takes 18 calls on average to actually connect with a buyer? In such circumstances, there’s no time to waste - and you can easily maximize this time with proper preparation. Here’s how to make the most of your sales calls with pre-call planning.