Blog

16. March 2020

5 practical steps to create a great IVR

If you work for a business with busy customer support, you probably know what the abbreviation IVR stands for. In a nutshell, Interactive Voice Response is a system which routes your customers to the most appropriate department or agent.

6. February 2020

Customer retention: 5 tips to increase loyalty

If you run a business or are in charge of any important process within the company, you probably have a lot on your plate already. At the same time, your clients are more demanding and impatient than ever - and if you do not deliver and live up to their expectations, they can easily switch to your competitors. Not too fortunate, is it?

4. February 2020

Contact centers in numbers: Trends & statistics that shape the future

The ever-changing landscape of customers expectations drives a continuous struggle of businesses. Essentially, contact centers should be both customer-centric and employee-friendly to satisfy clients and enable agents to work productively. As we entered a new decade, it is the right time to take a look at the most interesting statistics and learn from them to create outstanding contact centers. Here they are.

20. January 2020

CloudTalk Insider: What’s new for January?

Wishing you good health, happiness, and success in the coming year and always. To keep you updated, we’ve put together some fresh updates from CloudTalk’s dev kitchen.

14. January 2020

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need to provide outstanding customer service, making excellent communication skills one of the strongest assets of customer-facing agents.

10. January 2020

Best sales prospecting methods revealed

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on ineffective sales prospecting techniques and working with leads who are just not ready to buy. If you truly want to see a higher volume of prospective customers, it’s high time to revamp your sales prospecting methods. Here’s how.