19. September 2018

How to communicate with customers? We’re here to help.

Nowadays, there are many companies providing the same products or services. It’s not just product quality and price that make companies stand out, there’s another important criterion. After all, it’s always about customers’ feelings when they shop and communicate with your customer center. Do you really know how to communicate with clients?

17. September 2018

Why integrate your helpdesk with contact center software?

It has been mentioned in several of our articles that customer service and customer experience are more important than product price. Today it is more true than ever that we need to take care of our clients. You should focus on various communication tools which will help you instantly address your customers’ needs.

13. September 2018

What is a cloud – buzzword or reality?

Where is "cloud"? How do I know I’m in cloud? Maybe you have already heard these questions or even asked them yourself. Maybe you are using cloud right now and don’t even realize it. And what does cloud mean for businesses?

24. August 2018

4 steps for successful 1-on-1 meetings with your manager

Regular 1-on-1 meetings are an excellent platform for open conversations between managers and employees. They create space for honest communication, which helps to build trust between the manager and his team. 1-on-1 meetings are a great time for employees to express their emotions, ideas, achievements, frustrations and to discuss their career plans.

22. August 2018

Leadership: Decisive 1-on-1 meetings for your team

Why 1-on-1 meetings? Because they are a great opportunity for feedback, coaching, building manager support and discussing anything relevant for you and your staff. They are also a perfect chance to strengthen the relation between managers and their employees.