23. July 2020

7 tips for call center management to improve team performance

A call centre can both be your business card and a guarantee of your client’s loyalty. Actually, 61% of people tend to stop doing business with brands that have poor customer service. Not to fall to this group, the call centre manager has to be a virtuoso in his field.

20. July 2020

Pre-call planning template for sales teams

Did you know that it takes 18 calls on average to actually connect with a buyer? In such circumstances, there’s no time to waste - and you can easily maximize this time with proper preparation. Here’s how to make the most of your sales calls with pre-call planning.

13. July 2020

Call center outsourcing - Is it worth the effort?

Today, the service sector grows exponentially. High-quality customer care is a key factor in helping businesses to keep the customer base. This is why deciding on outsourcing customer service gets even tougher.

10. July 2020

CloudTalk Insider: What’s new for July?

In July’s CloudTalk Insider we share what’s changed and improved in CloudTalk in the last month. As usual, our product and dev team have made hundreds of improvements like improving the stability of the app, increasing call quality and fixing minor issues.

3. July 2020

Why you should have both inbound and outbound contact center

In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?

24. June 2020

Complete Call Center Software Buyer's Guide

Are you considering switching to another call center software provider? Or maybe you’re just getting started, and implementing a cloud call center technology is still on your to-do list? In both cases, making sure you pick the right tools can make a significant impact on the day-to-day performance of your call center.

17. June 2020

CloudTalk Insider: What’s new for June?

Even though we got used to working from home, we are slowly moving back to our offices. There are plenty of things, we were missing when working from home - for instance - comfy office chairs, great coffee and our lovely colleagues.

9. June 2020

Contact center vs call center: The ultimate comparison

The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post. Here’s your ultimate comparison of call center vs contact center.