15. February 2021

Does cold calling really work for B2B businesses in 2021?

Contrary to what you might think, B2B cold calling is very much alive. In a world where remote teams have become the norm, cold calling is making a revival. But, without the right skillset, you’ll fail to get through to the decision-makers you need. This will leave you endlessly dialing numbers, only to be left speaking to a voicemail.

10. February 2021

Women in SaaS: Kelly from CoSchedule

When a woman with 20 years of experience in the industry says you don’t have to apologize for having an opinion, listen to her. “Feel confident in the knowledge that you are being paid to be present and active in this dialogue.”

9. February 2021

7 Reasons why you should invest in a cloud solution for your call center

Can you improve your customer service, take some workload off your agents’ shoulders, and save money while doing so? Yes, you can, because cloud solutions can give you all of this and more. Read our article on 7 reasons why investing in a cloud call center is a great idea for operations of all sizes.

27. January 2021

Women in SaaS: Patricia from Exponea

Inspiration can take unexpected forms—like a potential buyer of your car leading you towards your future as Head of CEE Sales. But ‘right place, right time’ can only point to a door. Thankfully, this passionate woman had the guts to open it, and to earn everything that came next.

26. January 2021

What is IVR and how can you use it to your advantage?

Even for experienced support agents, answering all calls in a timely manner is nearly impossible. But with the help of Interactive Voice Response systems, call centers can both improve their customer experiences and free some of their agents’ time. What exactly is Interactive Voice Response and what are the benefits of it? Read more to find out!

19. January 2021

UCaaS vs CCaaS - what is the difference?

In an era of various types of “...aaS” being available, selecting the right service for your business might be a challenge. Are you confused about what is the difference between UCaaS and CCaaS? We are here to help!

14. January 2021

All you need to know about AHT (Average Handle Time)

Average Handle Time is a quite tricky metric to measure, as reducing it does not necessarily mean that you have improved it. Want to know how you can improve your AHT without sacrificing the quality of your support? Read on to find out.