28. May 2019

How to nail your after-hours voicemail greetings

Let’s face it - voicemail greetings can make a big difference for your business. They are the very first thing your customers hear when they call you, which means that you often get only one chance to impress the callers (or at least not to annoy them if they are contacting you frequently). Here’s how you can nail your after-hours voicemail greetings.

28. May 2019

7 Strategies to Engage Your Customers

Customer engagement should be an important metric for any business. If you manage to engage your customers, they will keep returning and thus generate profit. Businesses focusing on customer engagement are much more likely to provide clients with excellent customer experience, interesting content and high-class customer support.

27. May 2019

Call Center CTI

CTI, or computer telephony integration, is a hot buzzword in today’s world of technologies. It’s basically a technology that allows telephone systems (VoIP) to be connected to computers. It is mostly leveraged by call centers which need to handle a huge amount of calls every day.

23. May 2019

Call Center Automation

Automated call center solutions have become increasingly popular. Not only do they make the agents’ job easier and improve their productivity, but they also boost call center efficiency. In addition, by integrating automation tools with contact center software, agents are freed from ″manual work″ (entering data, searching in databases, etc.).

21. May 2019

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.