Blog

13. November 2019

7 tips to create a five-star call center

You might find it surprising, but the global call center market is growing steadily - along with the need for businesses to deliver customer-focused services. In such circumstances, you should definitely be wondering how to offer stellar customer support, especially if you already own a contact center yourself. Without further ado: here’s how to create a five-star call center in 7 easy steps.

21. October 2019

Zendesk Support: 7 Best Integrations To Boost Customer Experience

No matter if you’re a busy salesman or business owner, you should already know by now how difficult it is to acquire new customers. In fact, bringing any new lead to your website might cost you a lot of money and time. That’s precisely why taking care of your existing customers can pay off in the long run - especially since they are also more likely to buy from you again.

18. October 2019

The best resources for sales & customer support agents

As a good sales & customer support agent, you should know the importance of constant development by now. There’s no better way to improve your skills than staying up to date with the latest resources on sales and customer service. If you’re looking for some inspiration, we’ve got you covered: Here are the best resources for sales & customer support professionals.

17. October 2019

How to create the best cold calling script

Cold calling might not be favoured by every sales team - but it’s still an important component of the sales process, especially in the B2B arena. In fact, 78% of decision-makers are said to have taken an action after a cold call. In order to make the desired impact, though, you have to take care of your cold calling script. Here’s how to do it properly.