Blog

26. January 2019

7 Excellent Call Center Customer Service Tips

There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of delivery, e-shop layout, complaints procedure or the attitude of call center agents. If you are a call center agent and your client is still unsatisfied or even angry after the call, it’s partially your fault. In this post, you will read about tips that will help you avoid customer dissatisfaction :)

24. January 2019

Inbound Call Center Market

To put it simply, an inbound call center focuses on receiving incoming calls and an outbound call center employs agents who initiate phone calls.

22. January 2019

Benefits of E-commerce to customer

A revolution in the way we do business and shopping! We are talking about e-commerce, which is becoming a necessity for many companies in today's modern world. Although customers love it and it has its benefits, it also has its negatives!

18. January 2019

Conference Call Etiquette

Remember that colleague who always interrupts others? Have you ever skipped lunch because you got stuck at a meeting waiting for a colleague who always shows up late? We have all been there.

16. January 2019

How to Build a Customer Relationship

Building and maintaining any type of relationship is not for free and certainly not easy. Sometimes, all it takes is just small details and noticing the other person. If you notice the small details on your customers, it can bring some advantages for you as well. The times we live in today are times when ignorance rules, so everyone who has their eyes wide open can win.

9. January 2019

Top 20 Call Center Quotes

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent can face a sudden drop in their motivation level. That’s why we’ve compiled some extraordinary quotes to inspire and motivate your agents.