Blog

15. April 2021

8 steps on how to deal with customer's complaints over the phone

Dealing with customer’s complaints is one of the toughest but also most important tasks of a support agent, so it’s crucial to learn how you can deal with an angry or complaining caller without losing your cool. Here are our 8 tips on how to treat such callers calmly and professionally.

13. April 2021

CloudTalk Insider #2: Call monitoring

Are you using call monitoring in your company? If not, you are missing out - call monitoring, along with call whispering and call barging features, can be of great help with improving your agent’s performance and their confidence as well.

25. March 2021

Women in SaaS - Johanna from Capmo

Bringing technology to one of the least digitized industries in the world? You’d better have a strong voice communicating your offer and raising awareness. That’s precisely what this inspirational woman is doing for the world of construction.

23. March 2021

Is your support nailing it? Take this quiz and find out

Support teams are invaluable to every call center. They need good guidance to work at the best level. Evaluation of the management process can be problematic - we know it, and that’s why you should take this quiz!

19. March 2021

We are launching a new Partner Program!

CloudTalk, the Bratislava-based startup offering cloud call center software-as-a-service, is excited to announce its new Partner & Affiliate Program.