Companies realize that customers are the ones calling the shots. They are smarter, better informed and know they have more options to choose from. They expect excellent customer experience whenever they interact with a company.
Read moreCompanies all around the world have been investing in popular call center software solutions allowing them to provide better customer service. However, this means that call centers have transferred into cloud. What does cloud call center mean and what are the benefits?
Would you like to know how to improve your customer service and meet clients’ expectations? See our overview of metrics used by successful call centers.
To provide customers with unrivalled customer support, you need to know your call center statistics and compare them with average results of your competitors.
VoIP telephony reduces your business costs – it does not require any complex installation processes and maintenance and it allows you to make phone calls via the Internet from anywhere and using any device.
In the previous blog post, we looked at what efforts CloudTalk has made to become GDPR compliant. As a business enabling thousands of calls per month, we take personal data protection very seriously and do our best to help you comply with GDPR when using our solution. If you are an e-commerce operator, it’s important that you cover several areas to make your business ready for the new rules.
In the previous blog post, we covered the basics of GDPR and its impact on anyone dealing with personal data. Now we will tell you what measures CloudTalk has taken to safeguard your data and what features we have created to make it easier for you to become GDPR compliant.
