With customer expectations raising constantly, maintaining the highest standards of your customers & sales support might soon become a priority for your business. By combining the right tools, however, this has never been easier – especially if you integrate your phone system with a powerful CRM solution. Here’s why you should take advantage of CloudTalk-Pipedrive integration and boost the performance of your sales team.
Read moreGrowing a small business is not an easy task, which is why you might be looking for some advice at this stage. Luckily, we’re here to help. Even though there is no single best formula for starting your own business, we’ve gathered some good practices that can give you a head start. See them for yourself.
What is a call script? To put it simply, it’s a manual that a call center agent reads when interacting with call center customers. There are various types of scripts, from ones that are very detailed up to scripts that serve as a basic outline to be followed by the agent during the call. Scripting can be done in the form of a text containing all the words to be used by the agent or only specific items (e.g. questions) that the agent should incorporate into the conversation.
Many companies have decided to outsource their telemarketing to save on operating costs without compromising quality and productivity. Modern cloud-based call center software can help them do just that.
How important is it to know everything that you could possibly know about your clients? Certainly, doing so would help you to understand their needs better, improve communication with your company, make them feel highly valued and put yourself in a position to be able to provide them with more personalised offers.
Anyone who leads or works in a sales team can relate: it’s not the easiest nut to crack. While keeping an eye on top-notch customer service, they need to think about many things at once. We decided to ask quite a few sales & marketing specialists from all over the world: what kind of advice would they give to anyone who wants to boost their sales teams’ collaboration & productivity?
Everyone has probably received many calls from various call centers throughout their life. When you think of a call center you most likely imagine someone sitting by phone and calling hundreds of people with proposals, every single day. Calls to the call center are often avoided since it doesn’t have the best reputation and involves dealing with issues that take some attention to solve.
