Many companies have been placing more and more focus on boosting customer satisfaction. However, customer expectations on the quality of services have also been growing. Customer satisfaction influences loyalty and overall satisfaction with the company, its products and services.
Read moreEach year, e-commerce market constantly grows in terms of the number of e-shops and sales. This success is a result of easy access of online shopping, which is also quicker and more comfortable.
Traditional phone systems (landlines, mobile phones, smartphones) allow us to communicate at distance. IP (Internet Protocol) telephony also enables such form of communication, however, instead of using regular analog transfer through a regular telephone line, voice is converted into digital information and delivered over the Internet.
Regardless of the size or industry of your business, our IP Cloud PBX is a contact center system for any company wishing to optimize costs and provide better customer support or lead targeted marketing campaigns.
When speaking about customer support, customer experience immediately comes into mind. An expert on customer behaviour told us how to create the best customer experience.
