Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
Read moreNo matter if you’re a busy salesman or business owner, you should already know by now how difficult it is to acquire new customers. In fact, bringing any new lead to your website might cost you a lot of money and time. That’s precisely why taking care of your existing customers can pay off in the long run - especially since they are also more likely to buy from you again.
As a good sales & customer support agent, you should know the importance of constant development by now. There’s no better way to improve your skills than staying up to date with the latest resources on sales and customer service. If you’re looking for some inspiration, we’ve got you covered: Here are the best resources for sales & customer support professionals.
Cold calling might not be favoured by every sales team - but it’s still an important component of the sales process, especially in the B2B arena. In fact, 78% of decision-makers are said to have taken an action after a cold call. In order to make the desired impact, though, you have to take care of your cold calling script. Here’s how to do it properly.
Searching for new ways to improve your team productivity? We're happy to announce new improvements that we've worked on over the past month.
With such a wide range available on the market, choosing the right business phone service can be daunting. There are many factors to consider and some of the features may sound a bit intimidating. Don’t stress about it too much, though! Even if you’re not familiar with all the IVPs, ACDs and other mysterious acronyms, we’re here to help you out.
Building and maintaining relationships with customers should be the main focus of any business out there. One thing that can definitely ease the management of those relationships is to have all necessary information about existing and potential customers in one place. This, in turn, is possible thanks to using powerful Customer Relationship Management (CRM) systems.
September is here and so are multiple improvements at CloudTalk! We're proud to announce some of the improvements we've worked on over the past month.
Call centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
If you are wondering how to get new clients and provide the best service for customers you already have, we might have a real gem for you. Do not waste time on research. Check out the recommended tools for sales and customer support teams!
