With such a wide range available on the market, choosing the right business phone service can be daunting. There are many factors to consider and some of the features may sound a bit intimidating. Don’t stress about it too much, though! Even if you’re not familiar with all the IVPs, ACDs and other mysterious acronyms, we’re here to help you out.
Read moreBuilding and maintaining relationships with customers should be the main focus of any business out there. One thing that can definitely ease the management of those relationships is to have all necessary information about existing and potential customers in one place. This, in turn, is possible thanks to using powerful Customer Relationship Management (CRM) systems.
September is here and so are multiple improvements at CloudTalk! We're proud to announce some of the improvements we've worked on over the past month.
Call centers tend to hire new agents constantly. Since an aspiring salesperson doesn’t need any specific qualifications to land the job, it might be difficult to find top talents at the beginning of their journey.
If you are wondering how to get new clients and provide the best service for customers you already have, we might have a real gem for you. Do not waste time on research. Check out the recommended tools for sales and customer support teams!
Pipedrive is a web-based CRM and pipeline management solution which enables sales teams to plan and monitor their sales activities. When searching for ways to optimise their sales processes and improve customer experience, though, many businesses decide to integrate Pipedrive with other useful online tools. That’s hardly surprising, given the benefits of tool integration.
Modern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need them to be - including social media, mobile app, phone, email, and live chat. Here’s how to offer brilliant support across all the channels.
