Blog

29. May 2019

The 7 Most Misunderstood Facts About Call Center

Everyone has probably received many calls from various call centers throughout their life. When you think of a call center you most likely imagine someone sitting by phone and calling hundreds of people with proposals, every single day. Calls to the call center are often avoided since it doesn’t have the best reputation and involves dealing with issues that take some attention to solve.

28. May 2019

How to nail your after-hours voicemail greetings

Let’s face it - voicemail greetings can make a big difference for your business. They are the very first thing your customers hear when they call you, which means that you often get only one chance to impress the callers (or at least not to annoy them if they are contacting you frequently). Here’s how you can nail your after-hours voicemail greetings.

28. May 2019

7 Strategies to Engage Your Customers

Customer engagement should be an important metric for any business. If you manage to engage your customers, they will keep returning and thus generate profit. Businesses focusing on customer engagement are much more likely to provide clients with excellent customer experience, interesting content and high-class customer support.

27. May 2019

Call Center CTI

CTI, or computer telephony integration, is a hot buzzword in today’s world of technologies. It’s basically a technology that allows telephone systems (VoIP) to be connected to computers. It is mostly leveraged by call centers which need to handle a huge amount of calls every day.

23. May 2019

Call Center Automation

Automated call center solutions have become increasingly popular. Not only do they make the agents’ job easier and improve their productivity, but they also boost call center efficiency. In addition, by integrating automation tools with contact center software, agents are freed from ″manual work″ (entering data, searching in databases, etc.).