23. April 2019

4 Useful Tips That Will Make Your Customer’s Life Easier

Have you ever asked yourself what you can do to make your customers’ lives easier? Don’t worry, nobody expects you to replace their financial advisor, relationship coach or pay their bills :) It’s all about small things that you can do to make your customers happier and eager to shop from you again. Keep on reading to find out more!

5. April 2019

Customer Engagement: a Buzzword or a Profit Driver?

Nowadays, customer engagement is a buzzword which often tends to be misunderstood. We know that engaged customers are better brand advocates, so it’s important for businesses to understand the concept well and nourish the right customer interactions.

2. April 2019

6 customer retention strategies

Let’s start with a little math: if you want to quantify how good you are at keeping your existing clients, you can use a simple formula to calculate the so-called customer retention rate:

27. March 2019

7 tips to increase sales in your inbound call center

Do you work in an inbound call center and specialize in selling products? No matter whether you sell food supplements, life insurance, kitchen tools, internet services or healthcare packages – in this blog post, you will discover a few tips that will help you boost sales.

14. March 2019

8 Ideas to Improve Your Interactions with Customers

Effective customer interactions can lead to increased sales and improved business results. Companies that are not able to improve their communication with customers can lose customers and risk negative word of mouth.