Blog

5. December 2018

How to Improve Call Center Agent Performance

Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?

30. November 2018

What is call center all about?

Call centers nowadays are about much more than this mildly obsolete phrase. They are more complex, but most importantly – still absolutely relevant.

28. November 2018

How Does a VOIP Work?

VoIP can help you use standard internet connection to make free phone calls. But how it works is still confusing to some small business owners. Don’t worry, we will explore the basics in this post.

26. November 2018

5 Ways How to Improve Customer Relationship

Good relations with customers are fundamental for the success of any business. Unsatisfied customers switch to competitors and never come back. In this post, you will find out what to do to ensure that your clients are always satisfied and how to build a stable relationship that creates profit.

21. November 2018

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look for details in data :) If you measure your call center performance, you are on the right path towards success and customer satisfaction.

19. November 2018

How to improve customer experience

If you are struggling to improve your customer experience (CX), it all might seem complicated to understand at first. That is why these 10 simple pieces of advice will make it clear and easy for you.