12. May 2019

How to Handle Calls with Unhappy Customers? It’s Easier Than You Think

Are you a call center agent? Remember when you picked up the phone and immediately after you said hello, you were flooded with complaints because the caller hadn’t received their package in time or their warranty claim had been refused? It happens all the time. And then another angry customer calls. You’re trying to solve their special request and despite your helpful and professional approach, they are upset. Yes, these things can happen. But they shouldn’t happen to you.

9. May 2019

Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are happy. In the previous post, we covered the differences between two basic types of calls.

9. May 2019

CSAT Score in Your Contact Center and How to Improve It

Customer satisfaction, or CSAT, score is used to transform customer’s feelings and views related to their customer experience into a specific number. It’s simple – the higher the rating, the more happy your customers are with your contact center.

6. May 2019

3 Simple Ways to Improve Communication with Customers

The basis of any well-functioning relationship is effective communication. The way we communicate can damage relationships we’ve been building for years. This does not apply only to personal relationships – the way you communicate also reflects on the success of your business. In this article, we’ll talk about three simple and effective ways how to improve the way you communicate with clients.

30. April 2019

How to Get Customers To Really Like You

Would you like to build customer relationships that are resistant to competitors’ promo sales? Here are 8 simple tips that will convince your clients that you really care about them.

23. April 2019

4 Useful Tips That Will Make Your Customer’s Life Easier

Have you ever asked yourself what you can do to make your customers’ lives easier? Don’t worry, nobody expects you to replace their financial advisor, relationship coach or pay their bills :) It’s all about small things that you can do to make your customers happier and eager to shop from you again. Keep on reading to find out more!