Pipedrive is a web-based CRM and pipeline management solution which enables sales teams to plan and monitor their sales activities. When searching for ways to optimise their sales processes and improve customer experience, though, many businesses decide to integrate Pipedrive with other useful online tools. That’s hardly surprising, given the benefits of tool integration.
Read moreModern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need them to be - including social media, mobile app, phone, email, and live chat. Here’s how to offer brilliant support across all the channels.
As today’s digital consumers have become more demanding and expect a smooth omnichannel experience from brands they are engaged with, businesses need to adapt to keep pace with the ever changing customer needs. See how integrating CloudTalk with LiveAgent’s ticketing system can help you improve communication with customers, level up your customer support and deliver that seamless service experience your customers are craving.
August is here and so are multiple improvements at CloudTalk! During the past 2 months, we introduced several new features and integrations. Check out all the updates below.
Business VoIP phone system is a powerful solution that takes advantage of the Internet (instead of a landline connection), to make and receive calls. It might not seem like much, but in reality, can bring your business a lot of benefits. Here’s all you need to know about a business VoIP phone system.
Digital transformation happens across various industries, and there is no reason why it shouldn’t affect contact centers by, among other ways, moving them to the cloud. Read how it facilitates flexibility, location independence, operational cost, security, and other vital factors.
Customer expectations towards service continuously increase. Running a call center can be stressful. Fortunately, we have prepared a few tips that you can implement in your team today.
So, you’re thinking about breaking up with your phone system provider because its bad for your business, but you need to be sure that you can do so without harming your profits even more. In this article, we will discuss how to make sure that breaking up is the right thing to do, how to achieve this amicably, and how to ensure that your next relationship with a phone system provider is a long-lasting success.
While running a business, you might want to use a tool which can support your business phone system, customer support, call center, and sales team. All of these can easily be boosted by the usage of a cloud-based solution.
Are you tired of boring and old-fashioned call centre software? Do you believe that your sales or customer support team could be more efficient and maintaining your phone solution doesn’t have to be a hassle?
