12. August 2020

Women in SaaS: Silvia from Slido

No matter how you slice it, there simply aren’t enough women choosing tech careers. Is the industry at fault? The culture? Or perhaps there’s a lack of success stories out there, ones that could help pave the way for young, bright-eyed women.

6. August 2020

What are the duties and responsibilities of call center agents?

Have you ever wondered what are the exact duties and responsibilities of call center agents? No matter if you’re interested in setting up your own call center and hiring a call center representative or becoming an agent yourself, you should know what the specific duties in a call center are.

3. August 2020

How much does call center software cost?

Dedicated tech tools are often associated with substantial investments. It’s not always the case, though. When it comes to modern call center software, it’s more affordable than you might think. Here’s how much call center software costs, and what the price depends on.

30. July 2020

What are the key functions of a call center?

Call centres, in general, are perceived as departments reserved for larger companies. Of course, this domain was popularized thanks to companies with many employees & products or services sold. As a result, call centres are often seen as open spaces with endless rows of desks where customer representatives seat and talk over a phone. Some may even say that their job is repetitive and doesn’t create value. Reality shows something different. Call centre functions are now more meaningful than ever.

27. July 2020

5 smart call center software features you should leverage

Powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. But, with so many features to leverage, it’s easy to get lost in all the available options. Here’s what call center software features you should look for in particular.

23. July 2020

7 tips for call center management to improve team performance

A call centre can both be your business card and a guarantee of your client’s loyalty. Actually, 61% of people tend to stop doing business with brands that have poor customer service. Not to fall to this group, the call centre manager has to be a virtuoso in his field.

20. July 2020

Pre-call planning template for sales teams

Did you know that it takes 18 calls on average to actually connect with a buyer? In such circumstances, there’s no time to waste - and you can easily maximize this time with proper preparation. Here’s how to make the most of your sales calls with pre-call planning.

13. July 2020

Call center outsourcing - Is it worth the effort?

Today, the service sector grows exponentially. High-quality customer care is a key factor in helping businesses to keep the customer base. This is why deciding on outsourcing customer service gets even tougher.

3. July 2020

Why you should have both inbound and outbound contact center

In most cases, the customer interacts with a brand more than just once. According to a 2018 Kitewheel report, the number of customer interactions per year is growing rapidly – from 400 million in 2014 to a whopping 3 billion in 2017! A good start is not enough anymore. Your customers are very likely to get in touch at different stages of their journey. With 2020 just around the corner, how can you tackle this?