It has been mentioned in several of our articles that customer service and customer experience are more important than product price. Today it is more true than ever that we need to take care of our clients. You should focus on various communication tools which will help you instantly address your customers’ needs.
Read moreWhere is "cloud"? How do I know I’m in cloud? Maybe you have already heard these questions or even asked them yourself. Maybe you are using cloud right now and don’t even realize it. And what does cloud mean for businesses?
Modern customers expect the entire online shopping process to be convenient, hassle-free and easily available. This includes the e-shop’s website and customer care.
Regular 1-on-1 meetings are an excellent platform for open conversations between managers and employees. They create space for honest communication, which helps to build trust between the manager and his team. 1-on-1 meetings are a great time for employees to express their emotions, ideas, achievements, frustrations and to discuss their career plans.
Why 1-on-1 meetings? Because they are a great opportunity for feedback, coaching, building manager support and discussing anything relevant for you and your staff. They are also a perfect chance to strengthen the relation between managers and their employees.
Companies realize that customers are the ones calling the shots. They are smarter, better informed and know they have more options to choose from. They expect excellent customer experience whenever they interact with a company.
Companies all around the world have been investing in popular call center software solutions allowing them to provide better customer service. However, this means that call centers have transferred into cloud. What does cloud call center mean and what are the benefits?
