To put it simply, an inbound call center focuses on receiving incoming calls and an outbound call center employs agents who initiate phone calls.
Read moreA revolution in the way we do business and shopping! We are talking about e-commerce, which is becoming a necessity for many companies in today's modern world. Although customers love it and it has its benefits, it also has its negatives!
Remember that colleague who always interrupts others? Have you ever skipped lunch because you got stuck at a meeting waiting for a colleague who always shows up late? We have all been there.
Building and maintaining any type of relationship is not for free and certainly not easy. Sometimes, all it takes is just small details and noticing the other person. If you notice the small details on your customers, it can bring some advantages for you as well. The times we live in today are times when ignorance rules, so everyone who has their eyes wide open can win.
If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent can face a sudden drop in their motivation level. That’s why we’ve compiled some extraordinary quotes to inspire and motivate your agents.
Great customer service is one of the keys to success of every business. To improve customer satisfaction, companies must learn how to meet the expectations of their clients. After all, satisfied customers often turn into loyal customers.
Contact centers rely on agents to provide great customer service with every interaction. Without productive agents, you risk losing clients, your reputation and revenue. To be successful, call centers need to boost agent performance. But how?
