It happens all the time – people avoid interacting with customer care at all costs as it’s known to be lacking sometimes. We’ve all experienced being on hold for an hour at least once. Proper customer support should be your top priority - and interestingly, it’s all about making interactions, not simple transactions.
Read moreIf you run a call center, you probably know how difficult it is to choose the right tools for your team. Sadly, a single best solution doesn’t exist - but tool integration can easily work wonders. Here’s how to integrate your call center with powerful tools.
Forget manual dialing and searching for data in multiple systems. Business phone system like CloudTalk will help you boost your outbound call center’s productivity, allowing you to save time and increase your profits.
Meeting customer expectations can be a challenge in today’s competitive business world. With an understanding that every client is different and should be treated individually, you should also take a closer look on metrics that overall can help you improve your customer service and therefore, increase your company’s revenue.
Use CloudTalk to manage your inbound and outbound calls. Advanced features, including Callback and Skill-based Routing, ensure that no call remains unanswered.
CloudTalk is a tailor-made solution for businesses of any size. All your departments, branches, extensions and employees can be interconnected quickly and easily. Naturally, we also provide VoIP telephony services.
Workplace changes are accelerating, which should be a good enough reason to get your business ready for the future. With the right tools, you can make sure your team won’t be affected by the most recent trends - but will embrace them instead. Here’s how you can improve the employee experience once and for all.
