Christmas is right around the corner and so is the freshest batch of updates from CloudTalk.
Read moreAs 2019 is coming to an end, it’s the perfect time for its evaluation - and coming up with a new customer service strategy on top of that. If that’s on your to-do list for the New Year as well, here’s how to draw conclusions from your previous efforts and get your customer support ready for 2020 (and years to come).
Equip your sales team with the best CRM system and unlock its full potential in 2020.
There’s no doubt that automation changes the way we work. Even though it tends to have equally many opponents and supporters, in the case of sales it can truly work wonders. This is mostly because the daily life of a sales agent revolves around a variety of tasks - which are all important, yet take a lot of time if done manually.
Since business leaders started to realise that tech solutions can truly help them in multiple ways, powerful tools have been on the rise. In fact, 70% of businesses admit planning an increase in spending on new technologies.
Are you overflowing with Black Friday deals? Well, here’s a blog post without a special promo :) The CloudTalk team is happy to introduce new features and improvements that we've worked on over the past month.
Recently we can hear and read a lot about “big data”. Although it might seem like only a buzzword, the fact is that taking advantage of business intelligence helps to make more informed decisions.
You may think that the only duty of a call center is to answer calls. Nothing could be further from the truth! With the right software, call centers are able to do much more than that. Here’s how to choose one for yourself.
You might find it surprising, but the global call center market is growing steadily - along with the need for businesses to deliver customer-focused services. In such circumstances, you should definitely be wondering how to offer stellar customer support, especially if you already own a contact center yourself. Without further ado: here’s how to create a five-star call center in 7 easy steps.
Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve customer service at the same time!
