5. April 2019

Customer Engagement: a Buzzword or a Profit Driver?

Nowadays, customer engagement is a buzzword which often tends to be misunderstood. We know that engaged customers are better brand advocates, so it’s important for businesses to understand the concept well and nourish the right customer interactions.

2. April 2019

6 customer retention strategies

Let’s start with a little math: if you want to quantify how good you are at keeping your existing clients, you can use a simple formula to calculate the so-called customer retention rate:

27. March 2019

7 tips to increase sales in your inbound call center

Do you work in an inbound call center and specialize in selling products? No matter whether you sell food supplements, life insurance, kitchen tools, internet services or healthcare packages – in this blog post, you will discover a few tips that will help you boost sales.

14. March 2019

8 Ideas to Improve Your Interactions with Customers

Effective customer interactions can lead to increased sales and improved business results. Companies that are not able to improve their communication with customers can lose customers and risk negative word of mouth.

8. March 2019

3 Types of CRM systems

No matter what you are selling, customer relationship management (CRM) is an essential part of success. CRM systems are a useful tool not just for large companies. If you are not sure which one to choose, check out our brief summary.

6. March 2019

6 Practices to Boost E-commerce Customer Satisfaction

Ensuring a high level of online customer satisfaction is extremely important for long-term business success. Major e-commerce companies have been spending lots of time, money and energy to make sure that clients are happy about their products and services.