21. May 2019

8 Myths About Call Centers: Debunked

Contact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.

19. May 2019

Call Center Management Software

In today’s economy, many businesses have grown so large that managing communications has become a challenge. Whether they need to operate a customer support center or contact new leads, call center software is a user-friendly tool that helps businesses thrive.

16. May 2019

Call Center Analytics

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent efficiency and performance, customer loyalty and sales rates.

15. May 2019

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop looking for an electric kettle, comparing technical parameters and waiting in line for checkout when you can do everything from the comfort of your home?

13. May 2019

Types of Call Centers

Whether you are considering operating your own call center or looking to contract an outsourcing service, you should start by considering the types of services available.