Troublesome situations are typical for working in customer service. To avoid burnout, imply these stress management techniques for call center employees.
Read moreWant to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way to help do so. Read on to find out how.
Developing talent in your team is not a piece of cake. But when you find it, you will definitely admit that it was worth the hard work. If you want to learn how to find such talent, here you can find some clues.
Overwhelmed and frightened by having to make cold calls? You’re not alone. To take some stress off your shoulders, we’ve collected 9 simple tips to make cold calling a little bit easier.
We understand that applying for a new job comes with a lot of uncertainty. You may ask yourself questions such as, ‘How many steps are there in the hiring process?’ or, ‘How can I best prepare to successfully land the job?’ We’ve decided to answer all of these common questions in one place.
In an industry she describes as having huge room for career growth and exploration, this woman thrives on the constant change that comes with the tech world. A part of that change was her own move from business to leading global partnerships in early 2020… something she would never have guessed a decade ago.
Do you want to offer world-class customer support to your customers but your call center isn’t quite up to the task? A CCaaS platform might be just what you need. Read on to find out more!
During busy periods of time such as Black Friday or Christmas season strong support team may appear very precious. Do you want to get to know how to build such a team?
High staff turnover isn’t just a “call center thing” - it’s a serious problem that can hurt both your company’s reputation and revenue. What is the reason for it and how can you tackle it?
Ever imagined leaving your office job to live in your dream destination while working remotely? A lot of people want to travel without sacrificing their livelihood. But although it may seem too good to be true, it’s possible—and just as pleasant as it sounds!
