While acquiring new clients can seem like a tough job to do nowadays, there is hope in new technologies. With the help of automated marketing and sales solutions, you can improve your team’s results.
Read moreContact centers help numerous companies around the world to grow and succeed by providing excellent customer support. At the same time, they're victims of many well-established myths based on outdated assumptions. We've gathered 8 most common myths about call centers and debunked them one by one.
In today’s economy, many businesses have grown so large that managing communications has become a challenge. Whether they need to operate a customer support center or contact new leads, call center software is a user-friendly tool that helps businesses thrive.
With the customer expectations constantly rising, it’s only a matter of time before you have to take measures to improve the performance of your customer support team. Luckily, there are certain things you can easily change today. Learn how you can take customer support to the next level right now.
Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent efficiency and performance, customer loyalty and sales rates.
There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop looking for an electric kettle, comparing technical parameters and waiting in line for checkout when you can do everything from the comfort of your home?
Whether you are considering operating your own call center or looking to contract an outsourcing service, you should start by considering the types of services available.
