After hearing about all the incredible benefits of Saas affiliate marketing, you are probably wondering if you should start one in your company too. Read this article to find out how you can create a Saas affiliate program for your company.
Read moreHandling Black Friday is not a piece of cake for customer service agents. If you are wondering how you can help them be well-prepared for this big day in e-commerce then you are in the right place. Read some tips on how to make the most of Black Friday and prepare your team for this crazy day.
Leading a Customer Success team remotely and balancing the responsibilities of a new parent like an absolute pro, this quadrilingual woman is a force to be reckoned with. Her early chaotic yet exciting startup days exposed her exceptional versatility, a quality that continues to shine bright in her daily work.
Do you know how you can get even more power out of Hubspot’s CRM tool? By integrating it with an equally powerful call center tool. But which to pick? Here’s our comparison of the 6 most popular Hubspot phone integrations, dialers and calling apps!
As you know, dealing with unhappy or angry customers is a reality of any contact center employee, no matter what the company's sector and size.
Nowadays, companies use many tools for different business purposes. In their essence, software should automate processes, gather data, and help professionals to understand them.
Some people stumble into the SaaS field and end up exactly where they never knew they were meant to be. Such was the case with the inspirational woman we’d like to introduce today. A leader who insists on creating a diverse environment, she’s experienced her share of gender biases — but she’s never let them silence her.
Think that in those digital times, phone calls should belong obsolete? Here are seven reasons why a phone call number is a must for your business.
Spam calls are the plague of all businesses, especially call centers. Why should you think about blacklisting those, and how can you do that easily?
Nowadays, customer self-service is the most desired form of support and is becoming a standard among modern companies around the world. In fact, 73% of customers want to solve product or service issues on their own. Keep on reading to find out more about the benefits of such a solution.
