We understand that poor call quality for just a few minutes could cost you thousands of dollars. At CloudTalk, our top priority is to provide high-quality calls with guaranteed latency — which is why we believe our call center software is perfectly suited to financial services (fintech, financial and insurance services, brokers, traders...).
Your business moves fast, so you need tools that can keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.
calls per agent by
first call close by
holding time by
answer-seizure ratio by
Integrate CloudTalk with your existing CRM or help desk systems like Salesforce, Pipedrive and many more with our native integrations in just 3 clicks. Make sure your agents stay effective by having access to the right data instantly. Didnt you find your tool in our integration list? Connect then CloudTalk with your systems via Zapier, Workflow Automation or API.See all integrations
CloudTalk team follows recommendations established by security standards ISO 27001/27002, PCI/DSS and the OWASP security project. CloudTalk is GDPR compliant. All our customers’ data are partitioned to ensure that they cannot be accessed by other clients or unauthorized persons.Schedule a demo
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Founder and Chief Investment Officer at Finax