CloudTalk gives you a 360° customer overview immediatelly when a call is in queue, giving you enough time to fully understand and anticipate customer's requirements. CloudTalk's smart IVR and call routing make sure that calls are automatically routed to the right person or department in your call center.
Try for freeWith CloudTalk cloud call center software, all inbound calls are free.
Save up to 40% time by utilizing CloudTalk's smart IVR and Call Flow Designer.
Integrate your call center software with CRM or helpdesk to get full customer context before a call is picked up.
Setup voicemails and automatic call backs for when you're not available or your call center is too busy.
Utilize business hours, call recordings, smart dialing - some of CloudTalk's most favorite features.
Add comments on calls and update customer information during or after a call. 2-way sync will make sure all your systems are always be up-to-date.
It's ok to not know the answer right away - warm transfer you can get someone on the phone who does - and have a chat before joining the call to explain the sitation first.
Free 14-day TrialService Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.
Make data-driven decisions to improve your team's performance. Monitor your call center quality and customer experience.
Easy-to-use and intuitive user interface. History of phone calls, orders and tickets displayed in one place.
Using latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.
Having the right tools is the key to keeping inbound phone support running smoothly.
CloudTalk can be easily integrated into your existing CRM, e-commerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
Based on 400+ reviews on 6 independent software marketplaces & platforms
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder and CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Radoslav Kasik
Founder and Chief Investment Officer at Finax
Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.
