Automatically forward your incoming calls to external mobile
Incoming calls are taken care of, even when a specific agent is busy or unavailable
Transfer callers over to another agent with having the possibility to speak with them first
2,500+ call centers and phone systems powered by CloudTalk and counting
Call Forwarding is beneficial for both customers and businesses.
It can immediately increase customer satisfaction and generate higher revenue
Reduces hold time: customers are connected to the right agent faster
Improves the customer experience: they get straight to a person who can solve their problem
Optimizes agents’ productivity: they will work on tasks best suited to them and with a more balanced workload
Decreases call abandonment rate and the number of missed phone calls as well
Increases accessibility and flexibility for your business which gives you the worldwide presence
A budget-friendly feature that comes with 170+ virtual international phone numbers for businesses of any size
With Call Forwarding you can be sure that you do not disappoint your customers. This feature enables you to route any incoming calls to any mobile or landline phone number or another call queue. Call Forwarding is a reliable backup plan for receiving calls when all agents in a specific caller queue are busy or offline.
The Warm Transfer allows you to connect with your clients on a more personalized level. It is an additional level of customer care. Instead of automated call waiting, it shows customers that you are here for them. By using this feature you keep the conversation flowing, agents can provide faster service and customers are happy.
CloudTalk allows you to easily monitor agent performance and ensure
that your company quality standards are being met.
This option enables high-quality customer service management by assigning each call to the agent with the most relevant skills to answer it. It will help you avoid customers being routed to agents who may not be able to help because they cannot speak the same language or don’t have the necessary qualifications.
With IVR you can give customers self-service options and improve the quality of support. An automated system interacts with customers and routes them from multi-level menus that give them choices, so they will always be directed to the correct department depending on the specific issue they are facing. Remember that IVR reduces average call duration by 40%.
Designing your customer’s journey through the call center step by step. You can insert steps like Interactive Voice Response (IVR), business hours, and a welcome message in order to have complete control over your coming calls or set specific actions for each phone number individually. That way, each customer can always be directed to their preferred agent.
With your IVR and call routing system in place, you can begin setting up a call routing strategy to meet specific business purposes. If you have high-value customers that you want to treat with special care, you can set them to VIP status to ensure that they have priority to skip the queue. It’s also possible to set rules such that the most important customers are directed to the best-performing agents.
Using virtual numbers, you can make cheaper, easier phone calls that are accessible from virtually anywhere in the world. All you need is an Internet connection. CloudTalk allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.
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How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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