CLIP (Computerized Lawn Industry Program) was created in 1986 when the founders saw a desperate need for software in their own lawn maintenance business. Now, 30 years of experience later, the CLIP team provides industry-leading tools that have helped 18,000+ companies become more successful in the green industry. That’s a lot of customers to satisfy, but CLIP has always been up to the challenge.
As a comprehensive software that helps companies focus less on menial daily tasks and more on business growth or family time, CLIP prides itself on making its customers' lives notably easier. But more clients mean more responsibility, and certain details began requiring attention.
The number of companies turning to CLIP significantly increased during the past years, and the team started having issues with keeping important client information in one place. First and foremost, they were in dire need of a tool that could guarantee easy orientation in inbound calls. But this time of change was also an opportunity to improve other processes, specifically in terms of making more efficient and personalized calls—all together with using the helpdesk tool Intercom.
The CLIP team has been around long enough to recognize the real deal when they see it. Their search for the right call center solution was based on several unyielding requirements. In a nutshell, CLIP wanted the process of organizing and caring for current customers to be so efficient that it would never take away from bringing in more business. Meaning that saving time and energy was priority number one.
Giving sales reps the opportunity to call an abundance of leads daily was crucial, and that could be achieved via a feature that eliminates manual dialing to decrease the risk of errors. Another essential feature was the ability to assign each call a self-made tag, which would allow the team to sort calls into categories and quickly identify every call’s characteristics.
The key requirements for the new software were clear:
CloudTalk has swiftly become a fundamental part of CLIP’s customer service and sales endeavors. In just 3 months, the CLIP team has made 3,700 inbound and outbound client calls using 7 international numbers, having spent 2,650+ minutes on inbound calls and 12,400+ minutes on outbound calls.
By trusting CloudTalk, CLIP has increased its team’s efficiency, is able to provide more complex and effective customer support and can address each caller in a personalized manner. The team now has a clean, well-organized foundation of data to work from, and every customer interaction is rooted in a sense of calm.
At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?