Customer Onboarding Specialist - fluent in English

  • Start ASAP
  • Contract
  • Offices in Bratislava and Prague
  • Suitable also for remote

About CloudTalk:

Together at CloudTalk, we’re disrupting the future of voice
CloudTalk is smart call center solution for sales and support teams. We use very advanced tools such as emotions detection, speech recognition and self-services combined with seamless call center or business telephony features. Just to achieve one goal - create the future of business telephony industry.

As our CloudTalk grows, our team grows with him. We're still working on something new, something innovative to be always number 1 for our customers. At the beginning we have started in Slovakia, than expanded to other parts of the world. In 2019 we have received huge investment to grow CloudTalk even faster. We are looking for other enthusiastic rare individuals :) More about CloudTalk?

  • CloudTalk is a world-class product that helps businesses around the world.
  • Customers made millions of calls with CloudTalk.
  • One of the world’s most progressive industry - be part of it.
  • CloudTalk is one of the fastest growing SaaS companies in Slovakia.
  • We are still a small team, there is no limit for you. As fast CloudTalk will grow, you will find endless possibilities and experiences here.
  • We are disrupting $22 billion stagnant market.

What you will do:

  • Review and understand clients business and communication challenges to successfully implement solutions.
  • Onboarding and training of new customers to ensure they are set-up for maximum success.
  • Build and nurture strong customer relationships with top customers.
  • Ensure that our customers get the most out of their investment in CloudTalk.
  • Understand the customer’s needs from the very beginning and attune our service to them.
  • Educate clients about product updates.
  • Troubleshoot issues reported by customers during the implementation process and provide solutions.
  • Help customers implement their cloud-based call center to achieve strategic business goals and objectives.
  • Find opportunities for customers to increase their usage of CloudTalk.
  • Analyze, organize and communicate customer feedback to the Product, Engineering, Sales and Marketing Teams.

What we are looking for:

  • Passion for consistently providing excellent customer experience.
  • A true consulting approach and ability to communicate technical concepts to people of all backgrounds.
  • Fluent in English with excellent written/verbal communication skills. Other languages are a huge bonus.
  • Comfortable managing several tasks and issues in a fast-paced environment.
  • Previous experience in a similar environment would be appreciated.
  • Knowledge of the Telco world is plus.
  • Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last ;)

What else can we offer at CloudTalk:

  • Being part of a great team of experienced people which is building a world-class product.
  • Family atmosphere where you can find new friends and heroes.
  • An opportunity to grow and achieve great things.
  • Small team where everyone can stand out. You have a chance to grow professionally and personally.
  • Family house with garden and sauna for regeneration, where you can also open windows :) Very close to big city parks.
  • Flexible working hours. Remote work and home office are possible.
  • Your own Macbook.
  • Being rewarded based on your commitment and capabilities.
  • MultiSport card for regular exercise and relaxation.
  • In-office bicycle storage. :)

Send us your CV to [email protected] or fill the form bellow.

Let us know about you

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