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Intuitive telephone software for your e-shop

Cloud-based software will help you run a complex telephone customer center over the internet. All you need is internet connection, CloudTalk will take care of everything else for you.
CloudTalk contact center solution for e-commerce

Integrate your systems with CloudTalk

CloudTalk can be integrated with many different systems. This means that your agents will get easy and quick access to all essential information in one place.

Magento integration
BigCommerce integration
Shopify integration
LiveAgent integration
Helpscout integration

Your e-shop will provide excellent customer service

OUR UNIQUE FEATURES WILL HELP YOU INCREASE AGENT PRODUCTIVITY AND CLIENT SATISFACTION.

01

Comprehensive real-time customer information

During the call, you can see the whole history of the customer’s interactions, orders, chat or notes, which allows your agents to provide the caller with top-notch support.

02

Personalized up-sell marketing

All data related to the customer and his past orders will help you offer him a related product that will suit his needs.

03

Efficient solution to all claims and queries

With history of communications, orders, tickets and data from external e-commerce systems and social networks, you will always know what the customer needs helping with.

Easy and quick access to essential information in one place

  • Flexible packages starting from EUR 16 per month
  • Immediate connection via the Internet from anywhere in the world (using your laptop, tablet or cell phone)
  • Real-time caller information
  • Monitoring agent efficiency and quality
  • Improved decision-making with statistics
  • Integration with tools such as Magento, Shoptet, Shopify, LiveAgent and others…
  • Set-up takes less than 5 minutes
  • Advanced features such as Call Recording, International Numbers, Business Hours, and many more

Features

Improve your customer support - every phone call counts.
With advanced features of our contact center software, your customer support will get to a whole new level.

Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.

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Call Recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Call queuing

Create customized caller queues. Inbound calls are sorted in caller queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

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Callback

If there are any unanswered phone calls, CloudTalk can automatically call your clients back. A missed call from a client is registered in the system, which will later dial the client’s number until the agent and the client are successfully connected.

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Business hours

Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

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Interactive Voice Response (IVR) menu

Create your multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 60 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Try CloudTalk demo for free

Fill in the form and start improving your customer interactions