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No more removed calls. Easy to use. Already loved by 3,000+ SMBs.

Bénéficiez d’une formation personnalisée GRATUITE et de deux semaines d’essai GRATUITES.

Nombre illimité d’agents dans toutes les formules

Flux de travail simplifié grâce à plus de 40 intégrations

Nombre illimité de rapports personnalisés, y compris des données statistiques émotionnelles

Disponible en version bureau et application mobile

Des centaines d’entreprises sont déjà passées à CloudTalk.

Ce que vous obtenez en migrant
de CXone (NICE inContact) vers CloudTalk?

Fiabilité. Appels de haute qualité. Productivité.
Meilleure expérience client. Et un petit peu plus ici dans le tableau :

Pricing Starts at $25 per user/month, billed annually. Starts at $100 a month.
Platform Available across all devices and platforms. Not supported on Mac, iPhone and iPad.
Missed call 24/7 chatbots or AI Voice interaction.
Integrations 40+ Specific CRM integrations can be installed in a couple of hours.
IVR and Flow Designer Uses AI to add virtual manpower through bots and virtual agents.
Analytics Limited number of reports, contact center analytics, and customer surveys.

Les données comparatives sont basées sur une analyse effectuée au 4ème trimestre 2021.

N°1 des logiciels de centres d’appels

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

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4.3/5 – 663 reviews

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4.4/5 – 305 reviews

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4.5/5 – 258 reviews

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Work with what you know. Integrate with over 30+ CRM, eCommerce, helpdesk, and other systems

Voici toutes les fonctions
qui vous aident à offrir la meilleure expérience client

Grâce aux fonctionnalités avancées de CloudTalk, votre équipe commerciale atteindra un tout autre niveau de productivité.

Curieux de savoir comment cela se révèle dans CloudTalk ?
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Optimisez votre productivité
avec les fonctions uniques de CloudTalk

Peak hours might be hectic, we get that. With CloudTalk there is no need to worry about mishaps when recording selecting calls. We can plug you in with any major helpdesk, so all incoming calls are logged under particular customer profiles. Right by your hand.

We want you to deliver the best customer experience. With our integrations all calls are initiated directly from within any CRM to make sure, non of your customers get refused and contacted on time. CloudTalk helps you optimize your time and decide which tasks to prioritize.

Vous cherchez des moyens de vous rapprocher de vos clients ? Au-delà de toutes les fonctions de statistiques, CloudTalk vous offre une analyse unique de la satisfaction. L’évaluation de l’humeur des clients après chaque appel peut être un outil efficace pour former vos agents et améliorer l’expérience globale du client.

Nom de l'appelant VoIP

Ne manquez jamais un appel grâce à la fonction de rappel de CloudTalk.

No more removed calls, no more angry customers. The callback feature automatically re-dials customers until connected to the right agent.

Renforcez l’expérience client grâce à l’analyse des appels en temps réel.

Suivez l’activité des appels, le statut des agents, le niveau de service, les temps d’attente et même les émotions des clients pour vous assurer que vos agents répondent aux besoins des clients.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.