	Cloudtalk	Cloudcall
Pricing	Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls.	Starts at $15/user per month with various call plan packages, and key features such as Voicemail, SMS and Call back. Setup fees may apply.
Free trial	14-days free trial with full onboarding. No credit card is required.	Free Trials of up to 20 days offered, customised to your needs, including full onboarding and training.
Real-time dashboard	In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.	Available via public URL or secure access.
Agents status	The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time.	The agent status feature enables your agents to set up their availability. Managers can check and effect the status of each agent easily and in real time.
Real-time notification	When a call comes in, we automatically alert you with a notification, so you instantly know who is calling.	Automatically notifies you when a call comes through and lets you know who's calling.
Statistics and analytics	CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.	Allows you to monitor team's activity and to build data dashboard.
Voicemail	Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available.	Personalized greetings or group voicemail messages. Listen to voicemails directly from your internet browser, email inbox, or phone. Voicemail drop to lists of contacts to prevent rerecording.
Aftercall work	Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended.	Customisable After Call Work (commonly known as wrap-up time) feature and allow your agents to complete all follow-up tasks after a call has ended.
Fax-to-email	″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails.	Inbound faxes received as emails to designated email address.
Auto-answer	The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience.	Customisable auto-attendant, or welcome message offered for all Customers. In addition, settings allow automatic answer of inbound calls based on Agent status to increase Customer experience.
Video/audio conferencing	Schedule conference calls easily in a couple of minutes and invite external contacts.	Conference lines and bridges offered to all Customers.

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Tableau de bord en temps réel

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Transfert d’appel intelligent

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Messagerie SMS automatisée

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Joignez toujours vos clients. Les appels CloudTalk sont conformes aux protocoles STIR/SHAKEN

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Une multitude de fonctions intelligentes, conçues pour une utilisation facile
Développez votre entreprise avec CloudTalk

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