{"id":326577,"date":"2026-03-27T16:03:33","date_gmt":"2026-03-27T14:03:33","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/microsoft-teams\/"},"modified":"2026-03-27T17:43:06","modified_gmt":"2026-03-27T15:43:06","slug":"microsoft-teams","status":"publish","type":"page","link":"https:\/\/www.cloudtalk.io\/fr\/microsoft-teams\/","title":{"rendered":"Int\u00e9gration du syst\u00e8me t\u00e9l\u00e9phonique Microsoft Teams \u2013 CloudTalk"},"content":{"rendered":"\n<div id=\"integration-hero-section\" class=\"wp-block-group integration-hero-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"integration-atf\" class=\"wp-block-group integration-atf\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"atf-headlines\" class=\"wp-block-group int-atf-headlines\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group caption-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"342\" height=\"342\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/logo-microsoft-teams-white-background.svg\" alt=\"\" class=\"wp-image-289413\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"78\" height=\"78\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cloudtalk-icon.svg\" alt=\"\" class=\"wp-image-165102\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n<p class=\"caption wp-block-paragraph\">Int\u00e9gration t\u00e9l\u00e9phonique Microsoft Teams<\/p><\/div><\/div>\n\n\n<h1 class=\"wp-block-heading\">Centre d&rsquo;appels pour Microsoft Teams<\/h1>\n\n<p class=\"subheader wp-block-paragraph\">Profitez pleinement du centre de contact Cloud au sein de MS Teams pour acc\u00e9der \u00e0 votre historique d\u2019appels et aux d\u00e9tails de vos contacts sans changer d\u2019onglet. Connectez-vous, collaborez et assurez un suivi instantan\u00e9 des appels gr\u00e2ce \u00e0 nos applications Dialer et Rappel pour Microsoft Teams.<\/p><\/div><\/div>\n\n\n\n<div id=\"atf-product-image\" class=\"wp-block-group int-atf-product-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls poster=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/09\/MS-Teams-INT-Hero-2x.png\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/09\/Microsoft-Teams-INT-Final-2.mp4\"><\/video><\/figure>\n<\/div><\/div>\n\n\n\n<div id=\"atf-buttons\" class=\"wp-block-group int-atf-buttons\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"342\" height=\"342\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/logo-microsoft-teams-white-background.svg\" alt=\"\" class=\"wp-image-289413\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/icon-plus-neutral-gray-300.svg\" alt=\"\" class=\"wp-image-289394\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"78\" height=\"78\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cloudtalk-icon.svg\" alt=\"\" class=\"wp-image-165102\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n\n<div class=\"wp-block-button is-style-ghost btn-ghost-gray\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayer gratuitement<\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"atf-sidebar\" class=\"wp-block-group int-atf-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group int-atf-madeby\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Cr\u00e9\u00e9 par<\/p>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/icon-checkmark-blue-sky-400.svg\" alt=\"\" class=\"wp-image-235578\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">CloudTalk<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group int-atf-category\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Cat\u00e9gorie<\/p>\n\n\n<div class=\"wp-block-group tag-cloud\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"tag wp-block-paragraph\">CRM<\/p><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group int-atf-usefor\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Utiliser pour<\/p>\n\n\n<div class=\"wp-block-group tag-cloud\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"tag wp-block-paragraph\">Collaboration<\/p>\n\n<p class=\"tag wp-block-paragraph\">Productivit\u00e9<\/p>\n\n<p class=\"tag wp-block-paragraph\">G\u00e9n\u00e9ration de leads<\/p>\n\n<p class=\"tag wp-block-paragraph\">Ventes<\/p><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group int-atf-users\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Utilisateurs<\/p>\n\n\n<div class=\"wp-block-group tag-cloud\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"tag wp-block-paragraph\">Agents<\/p>\n\n<p class=\"tag wp-block-paragraph\">Superviseurs<\/p><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group int-atf-trustedby\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Approuv\u00e9 par des milliers<\/p>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/g2-cloudtalk-logos.svg\" alt=\"\" class=\"wp-image-235540\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">1,702 avis sur G2<\/p><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-numbers\" class=\"wp-block-group integration-numbers\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"counter wp-block-paragraph\"><code>5,500<\/code>+<\/p>\n\n<p class=\"wp-block-paragraph\">Clients satisfaits<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"counter wp-block-paragraph\"><code>160<\/code>+<\/p>\n\n<p class=\"wp-block-paragraph\">num\u00e9ros internationaux<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"counter wp-block-paragraph\"><code>300<\/code>%<\/p>\n\n<p class=\"wp-block-paragraph\">Plus d&rsquo;appels par jour<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"counter wp-block-paragraph\"><code>50<\/code>%<\/p>\n\n<p class=\"wp-block-paragraph\">Temps d&rsquo;attente r\u00e9duits<\/p><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-storylane\" class=\"wp-block-group storylane-block-v3\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group storylane-left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Pourquoi int\u00e9grer Microsoft Teams \u00e0 CloudTalk ?<\/h2>\n\n<p class=\"wp-block-paragraph\">\u00c9liminez les interruptions des flux de travail quotidiens et favorisez une collaboration plus efficace gr\u00e2ce au logiciel de centre d&rsquo;appels pour Microsoft Teams. D\u00e9clenchez des appels en un seul clic, acc\u00e9dez aux historiques d\u2019appels et maintenez toutes vos informations de contact \u00e0 jour gr\u00e2ce \u00e0 une synchronisation bidirectionnelle fluide.&nbsp;<br><br><strong>Qu&rsquo;est-ce que Microsoft Teams ?<\/strong><br><br>Une plateforme de collaboration con\u00e7ue par Microsoft, avec plus de 320 millions d&rsquo;utilisateurs dans le monde. Discutez avec des coll\u00e8gues, configurez des appels vid\u00e9o, partagez des fichiers et collaborez sans effort sur Word, Excel et PowerPoint.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n\n<div class=\"wp-block-button is-style-ghost btn-ghost-gray btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/microsoft-teams-alternatives\/\">Explorer les alternatives<\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group storylane-right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div>\n        <script src=\"https:\/\/js.storylane.io\/js\/v1\/storylane.js\"><\/script>\n        <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(50.35% + 27px);width:100%;height:0;transform:scale(1)\">\n          <iframe class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/rbgryqh6rjr8\" name=\"sl-embed\" allow=\"fullscreen\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n        <\/div>\n      <\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-benefits\" class=\"wp-block-group integration-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Avantages de l&rsquo;int\u00e9gration de Microsoft Teams<\/h2>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"49\" height=\"49\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/icon-benefit-dummy-2.svg\" alt=\"\" class=\"wp-image-286100\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Facilitez les appels<\/h3>\n\n<p class=\"wp-block-paragraph\">Connectez Microsoft Teams \u00e0 CloudTalk pour acc\u00e9der aux fonctionnalit\u00e9s d&rsquo;appel directement dans le logiciel que vous utilisez quotidiennement. Recevez des appels en un seul clic via des notifications pop-up, ou passez les v\u00f4tres en utilisant notre composeur logiciel int\u00e9gr\u00e9. Choisissez parmi une s\u00e9lection de 160+ num\u00e9ros internationaux et appelez comme un local, partout dans le monde.<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall.svg\" alt=\"\" class=\"wp-image-206760\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Centralisez l&rsquo;historique des appels<\/h3>\n\n<p class=\"wp-block-paragraph\">Profitez d&rsquo;un acc\u00e8s facile \u00e0 toutes les conversations r\u00e9centes de vos \u00e9quipes et collaborez plus efficacement avec vos coll\u00e8gues utilisant les m\u00eames num\u00e9ros gr\u00e2ce \u00e0 notre historique d&rsquo;appels int\u00e9gr\u00e9 pour MS Teams. Revoyez les d\u00e9tails des appels, tels que la dur\u00e9e et l&rsquo;\u00e9valuation, ou contactez les clients directement sans avoir \u00e0 taper manuellement les num\u00e9ros gr\u00e2ce \u00e0 la fonction de rappel en un clic de CloudTalk.<\/p><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/icon-benefit-dummy-1.svg\" alt=\"\" class=\"wp-image-235521\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Synchronisez les contacts<\/h3>\n\n<p class=\"wp-block-paragraph\">Mettez en place une synchronisation bidirectionnelle fluide entre Microsoft Teams et CloudTalk pour les d\u00e9tails de contact afin d&rsquo;\u00e9conomiser des heures de mise \u00e0 jour manuelle des informations de vos clients. Int\u00e9grez le logiciel de centre d&rsquo;appels de CloudTalk et maintenez un enregistrement pr\u00e9cis de tous les noms, entreprises, num\u00e9ros de t\u00e9l\u00e9phone et adresses e-mail \u00e0 jour en temps r\u00e9el.&nbsp;<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/icon-benefit-dummy-4.svg\" alt=\"\" class=\"wp-image-235464\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Partagez le statut des agents<\/h3>\n\n<p class=\"wp-block-paragraph\">Gardez un \u0153il sur la disponibilit\u00e9 de votre \u00e9quipe \u00e0 tout moment pour identifier les lacunes en mati\u00e8re de personnel, anticiper les probl\u00e8mes et y rem\u00e9dier imm\u00e9diatement gr\u00e2ce aux mises \u00e0 jour automatiques partag\u00e9es du statut des agents pour les centres d&rsquo;appels MS Teams. Choisissez entre les statuts \u00ab En ligne \u00bb, \u00ab Absent \u00bb et \u00ab Hors ligne \u00bb pour aider \u00e0 d\u00e9finir les priorit\u00e9s de l&rsquo;\u00e9quipe et \u00e9viter de longs temps d&rsquo;attente pour les clients.<\/p><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-how-to-integrate\" class=\"wp-block-group how-to-integrate-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-1024x670.png\" alt=\"\" class=\"wp-image-293984\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-1024x670.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-300x196.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-768x503.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-1134x742.png 1134w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-654x428.png 654w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-424x277.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-173x113.png 173w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams-88x58.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Property-1MS-Teams.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><h2 class=\"wp-block-heading\">Comment int\u00e9grer Microsoft Teams \u00e0 CloudTalk ?<\/h2>\n\n\n<ol class=\"wp-block-list\"><li>Connectez-vous \u00e0 votre compte Microsoft et acc\u00e9dez au Microsoft App Marketplace.<\/li>\n\n<li>Recherchez <strong>\u00ab CloudTalk<\/strong> \u00bb et ajoutez notre int\u00e9gration de t\u00e9l\u00e9phonie pour Microsoft Teams.<\/li>\n\n<li>Trouvez l&rsquo;ic\u00f4ne CloudTalk dans la barre lat\u00e9rale de Microsoft Teams. R\u00e9initialisez l&rsquo;application si n\u00e9cessaire.&nbsp;&nbsp;<\/li>\n\n<li>Configurez <strong>Azure SSO <\/strong>dans le tableau de bord CloudTalk pour pouvoir vous connecter \u00e0 MS Teams.<\/li>\n\n<li>Assurez-vous que l&rsquo;<strong>application de bureau CloudTalk<\/strong> s&rsquo;ex\u00e9cute en arri\u00e8re-plan.<\/li>\n\n<li>Cliquez sur l&rsquo;ic\u00f4ne CloudTalk dans Microsoft Teams pour acc\u00e9der au composeur et commencer \u00e0 appeler !<\/li><\/ol>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n\n<div class=\"wp-block-button is-style-ghost btn-ghost-gray btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayer gratuitement<\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-data-sharing\" class=\"wp-block-group integrations-data-share-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading has-text-align-center\">Quelles donn\u00e9es MS Teams et CloudTalk partagent-ils ?<\/h2>\n\n\n<div class=\"wp-block-group logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"342\" height=\"342\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/logo-microsoft-teams-white-background.svg\" alt=\"\" class=\"wp-image-289413\"\/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">Microsoft Teams<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"78\" height=\"78\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2023\/04\/cloudtalk-icon.svg\" alt=\"\" class=\"wp-image-165102\"\/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">CloudTalk<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group data-share-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Microsoft Teams re\u00e7oit<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Analyse des appels : <br>Enregistrements et transcriptions des appels<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/arrow-left.svg\" alt=\"\" class=\"wp-image-235935\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Donn\u00e9es d&rsquo;appel<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group data-share-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">CloudTalk re\u00e7oit<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Disponibilit\u00e9 des agents : <br>Mises \u00e0 jour du statut (\u00ab En ligne \u00bb, \u00ab Absent \u00bb, \u00ab Hors ligne \u00bb).<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/arrow-right.svg\" alt=\"\" class=\"wp-image-235954\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Mises \u00e0 jour du statut des agents<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group data-share-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Microsoft Teams et CloudTalk \u00e9changent<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Informations de contact : <br>Noms, e-mails, num\u00e9ros de t\u00e9l\u00e9phone et d\u00e9tails de l&rsquo;entreprise.<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/arrow-left-right.svg\" alt=\"\" class=\"wp-image-235973\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Contacts et entreprises<\/p><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Donn\u00e9es d&rsquo;appel : <br>Appels manqu\u00e9s et r\u00e9pondus, dur\u00e9es et r\u00e9sultats.<\/p><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/arrow-left-right.svg\" alt=\"\" class=\"wp-image-235973\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"wp-block-paragraph\">Historique des appels<\/p><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-overview\" class=\"wp-block-group integration-overview\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Choisissez CloudTalk pour votre centre d&rsquo;appels Microsoft Teams<\/h2>\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.cloudtalk.io\/fr\/\">Propuls\u00e9 par l&rsquo;IA<\/a><\/li>\n\n<li><a href=\"https:\/\/www.cloudtalk.io\/fr\/\">\u00c9voluez<\/a><\/li>\n\n<li><a href=\"https:\/\/www.cloudtalk.io\/fr\/\">Synchronisez<\/a><\/li><\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption wp-block-paragraph\">Propuls\u00e9 par l&rsquo;IA<\/p>\n\n<h3 class=\"wp-block-heading\">Passez des appels plus intelligents gr\u00e2ce \u00e0 l&rsquo;intelligence conversationnelle<\/h3>\n\n<p class=\"wp-block-paragraph\">\u00c9liminez les suppositions et les r\u00e9p\u00e9titions frustrantes de vos op\u00e9rations gr\u00e2ce \u00e0 l&rsquo;enregistrement et \u00e0 la transcription automatiques des appels. Obtenez une clart\u00e9 pour tous vos appels gr\u00e2ce \u00e0 l&rsquo;extraction de sujets et \u00e0 l&rsquo;analyse des sentiments, et coachez les agents avec des informations exploitables.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;IA<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1296\" height=\"848\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams.png\" alt=\"\" class=\"wp-image-290476\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams.png 1296w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-300x196.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-1024x670.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-768x503.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-1134x742.png 1134w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-654x428.png 654w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-424x277.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-173x113.png 173w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Property-1Ms-Teams-88x58.png 88w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption wp-block-paragraph\">\u00c9voluez<\/p>\n\n<h3 class=\"wp-block-heading\">Acc\u00e9dez instantan\u00e9ment \u00e0 plus de 160 march\u00e9s internationaux<\/h3>\n\n<p class=\"wp-block-paragraph\">D\u00e9veloppez votre entreprise \u00e0 l&rsquo;\u00e9chelle mondiale avec l&rsquo;une des plus grandes offres de num\u00e9ros internationaux, locaux et gratuits disponibles sur le march\u00e9 aujourd&rsquo;hui. Faites \u00e9voluer votre solution de centre d&rsquo;appels en fonction de vos strat\u00e9gies et assurez votre succ\u00e8s pour les ann\u00e9es \u00e0 venir.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/tarification-numeros-geographiques\/\">Explorer les num\u00e9ros<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-1024x670.png\" alt=\"\" class=\"wp-image-278386\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-1024x670.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-300x196.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-768x503.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-1134x742.png 1134w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-654x428.png 654w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-424x277.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-173x113.png 173w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93-88x58.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion93.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"caption wp-block-paragraph\">Synchronisez<\/p>\n\n<h3 class=\"wp-block-heading\">Vendez, soutenez, satisfaites les clients et r\u00e9ussissez<\/h3>\n\n<p class=\"wp-block-paragraph\">Placez les personnes au centre de toutes vos actions gr\u00e2ce \u00e0 des fonctionnalit\u00e9s de centre d&rsquo;appels con\u00e7ues pour faire de la satisfaction client votre plus grand avantage concurrentiel. Diminuez les temps d&rsquo;attente de moins de 80 % et augmentez votre taux de r\u00e9ussite des appels sortants de moins de 250 % en toute simplicit\u00e9.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/fonctions\/\">Explorer les fonctionnalit\u00e9s<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-1024x670.png\" alt=\"\" class=\"wp-image-278504\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-1024x670.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-300x196.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-768x503.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-1134x742.png 1134w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-654x428.png 654w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-424x277.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-173x113.png 173w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84-88x58.png 88w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/11\/VersionVersion84.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-testimonials\" class=\"wp-block-group testimonials-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading has-text-align-center\">D\u00e9couvrez pourquoi nos clients nous aiment<\/h2>\n\n\n<div class=\"wp-block-group ct-slider-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group slides\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h5 class=\"wp-block-heading\">D\u00e9couvrez comment Swille a r\u00e9duit les tickets de support de 50 %<\/h5>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-secondary btn-small\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/customer-stories\/swile\/\">Lire l&rsquo;histoire<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/swile-logo.png\" alt=\"\" class=\"wp-image-235717\"\/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">CloudTalk a permis \u00e0 notre \u00e9quipe CRM de passer de la r\u00e9solution de probl\u00e8mes techniques \u00e0 l&rsquo;apport d&rsquo;am\u00e9liorations strat\u00e9giques. D\u00e9sormais, les tickets concernent les configurations, et non les appels manqu\u00e9s ou les probl\u00e8mes de connectivit\u00e9.<\/p>\n\n\n<div class=\"wp-block-group name-icons-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group icons\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-group name\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Mariana R.<\/p>\n\n<p class=\"wp-block-paragraph\">Chef de produit<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h5 class=\"wp-block-heading\">D\u00e9couvrez comment Dentakay a multipli\u00e9 son volume d&rsquo;appels par 2,5<\/h5>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-secondary btn-small\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/dentakay\/\">Lire l&rsquo;histoire<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2168\" height=\"1024\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1.png\" alt=\"\" class=\"wp-image-287158\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1.png 2168w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-300x142.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-1024x484.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-768x363.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-1536x725.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-2048x967.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-1920x907.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-1320x623.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-760x359.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-424x200.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-200x94.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Dentakay-Logo-1-88x42.png 88w\" sizes=\"auto, (max-width: 2168px) 100vw, 2168px\" \/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">Le composeur pr\u00e9dictif a chang\u00e9 la donne pour la gestion de notre volume d&rsquo;appels. Depuis que nous avons mis en \u0153uvre cette fonctionnalit\u00e9, environ 90 % de nos agents l&rsquo;utilisent pour automatiser la composition des num\u00e9ros, ce qui leur fait gagner du temps. Le composeur pr\u00e9dictif facilite le traitement des nouveaux et anciens leads. Il a \u00e9t\u00e9 crucial pour notre croissance : notre volume d&rsquo;appels a augment\u00e9 de 2,5 fois en seulement 8 mois.<\/p>\n\n\n<div class=\"wp-block-group name-icons-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group icons\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-group name\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Ahmed A.<\/p>\n\n<p class=\"wp-block-paragraph\">Sp\u00e9cialiste de la gestion et du reporting des donn\u00e9es<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h5 class=\"wp-block-heading\">D\u00e9couvrez comment Capitalo a augment\u00e9 son efficacit\u00e9 de 83,3 % gr\u00e2ce \u00e0 l&rsquo;IA<\/h5>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-secondary btn-small\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/customer-stories\/capitalo\/\">Lire l&rsquo;histoire<\/a><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"612\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo.png\" alt=\"\" class=\"wp-image-287139\" srcset=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo.png 2560w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-300x72.png 300w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-1024x245.png 1024w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-768x183.png 768w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-1536x367.png 1536w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-2048x489.png 2048w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-1920x459.png 1920w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-1320x315.png 1320w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-760x182.png 760w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-424x101.png 424w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-200x48.png 200w, https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Capitalo-Logo-88x21.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;intelligence conversationnelle bas\u00e9e sur l&rsquo;IA de CloudTalk a consid\u00e9rablement am\u00e9lior\u00e9 notre efficacit\u00e9. Nous avons r\u00e9duit le temps d&rsquo;analyse de la qualit\u00e9 des appels de 2 heures \u00e0 20 minutes par jour et diminu\u00e9 de 24 % les leads mal cibl\u00e9s, ce qui nous permet de nous concentrer sur la croissance strat\u00e9gique tout en maintenant la coh\u00e9rence sur les diff\u00e9rents march\u00e9s.<\/p>\n\n\n<div class=\"wp-block-group name-icons-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group icons\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-group name\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><p class=\"wp-block-paragraph\">Sara Konickova<\/p>\n\n<p class=\"wp-block-paragraph\">Responsable des op\u00e9rations de vente<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<button class=\"arrow left\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/testimonial-arrow-white.svg\" alt=\"arrow\" \/><\/button>\n<button class=\"arrow right\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/12\/testimonial-arrow-white.svg\" alt=\"arrow\" \/><\/button>\n<div class=\"dots\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"ct-slider-progress-points\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"integration-faqs\" class=\"wp-block-group integration-faq has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading has-text-align-center\">FAQ<\/h2>\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Puis-je utiliser un t\u00e9l\u00e9phone SIP avec Teams ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Oui, avec l&rsquo;int\u00e9gration PBX de Microsoft Teams, les t\u00e9l\u00e9phones SIP peuvent se connecter en utilisant des appareils certifi\u00e9s ou des passerelles compatibles.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Microsoft Teams peut-il \u00eatre utilis\u00e9 pour un centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Oui, avec l&rsquo;int\u00e9gration de Microsoft Teams Call Center, vous pouvez am\u00e9liorer votre centre d&rsquo;appels avec la VoIP et des fonctionnalit\u00e9s d&rsquo;appel avanc\u00e9es.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Peut-on utiliser Microsoft Teams pour le service client ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Absolument ! L&rsquo;int\u00e9gration VoIP de Microsoft Teams permet un support client fluide avec des journaux d&rsquo;appels centralis\u00e9s et une collaboration en temps r\u00e9el.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Microsoft propose-t-il un logiciel de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Non, mais l&rsquo;int\u00e9gration de Microsoft Teams Contact Center permet \u00e0 des outils tiers comme CloudTalk de cr\u00e9er une solution de centre d&rsquo;appels.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1734710620583\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quel est le syst\u00e8me t\u00e9l\u00e9phonique int\u00e9gr\u00e9 \u00e0 Teams ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>L&rsquo;int\u00e9gration du syst\u00e8me t\u00e9l\u00e9phonique Teams se connecte avec les fournisseurs VoIP, permettant l&rsquo;appel en un clic, les contacts unifi\u00e9s et la synchronisation de l&rsquo;historique des appels.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1734710634383\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Pouvez-vous connecter un t\u00e9l\u00e9phone \u00e0 Microsoft Teams ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Oui, l&rsquo;int\u00e9gration t\u00e9l\u00e9phonique Teams prend en charge les t\u00e9l\u00e9phones physiques et la VoIP pour passer et recevoir des appels au sein de Microsoft Teams.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1734710647484\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelle est la diff\u00e9rence entre la VoIP et le t\u00e9l\u00e9phone Teams ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La VoIP est la technologie derri\u00e8re les appels ; Teams Phone int\u00e8gre la VoIP avec des outils de collaboration pour une communication fluide.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1734710658566\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Microsoft Teams dispose-t-il d&rsquo;une fonctionnalit\u00e9 de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pas nativement, mais l&rsquo;int\u00e9gration de Microsoft Teams Call Center ajoute des fonctionnalit\u00e9s comme le routage automatique des appels et des analyses via la VoIP.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1734710669466\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Avec quoi Microsoft Teams s&rsquo;int\u00e8gre-t-il ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Microsoft Teams s&rsquo;int\u00e8gre aux syst\u00e8mes t\u00e9l\u00e9phoniques, aux CRM, aux PBX et aux fournisseurs VoIP pour rationaliser les flux de travail de l&rsquo;entreprise.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover cloudtalk-cta\" id=\"integration-cta-banner\"><img loading=\"lazy\" decoding=\"async\" width=\"1768\" height=\"444\" class=\"wp-block-cover__image-background wp-image-209219\" alt=\"\" src=\"https:\/\/www.cloudtalk.io\/wp-content\/uploads\/2024\/04\/cs-cta-background-with-input.svg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#582efe\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">Votre syst\u00e8me t\u00e9l\u00e9phonique actuel est-il plus dramatique qu&rsquo;efficace ? Discutez avec CloudTalk \u2013 nous rendons les appels amusants \u00e0 nouveau !<\/h2>\n\n\n<p class=\"has-text-align-center has-white-color has-text-color wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button is-style-secondary btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Int\u00e9gration t\u00e9l\u00e9phonique Microsoft Teams Centre d&rsquo;appels pour Microsoft Teams Profitez pleinement du centre de contact Cloud au sein de MS Teams pour acc\u00e9der \u00e0 votre historique d\u2019appels et aux d\u00e9tails de vos contacts sans changer d\u2019onglet. Connectez-vous, collaborez et assurez un suivi instantan\u00e9 des appels gr\u00e2ce \u00e0 nos applications Dialer et Rappel pour Microsoft Teams. [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-integration-new.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"ct-solution":[],"ct-industry":[],"ct-use-case":[],"ct-ai-voice-agent-type":[],"ct-feature-category":[],"ct-tool-category":[],"class_list":["post-326577","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/326577","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=326577"}],"version-history":[{"count":0,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/326577\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=326577"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=326577"},{"taxonomy":"ct-solution","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-solution?post=326577"},{"taxonomy":"ct-industry","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-industry?post=326577"},{"taxonomy":"ct-use-case","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-use-case?post=326577"},{"taxonomy":"ct-ai-voice-agent-type","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-ai-voice-agent-type?post=326577"},{"taxonomy":"ct-feature-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-feature-category?post=326577"},{"taxonomy":"ct-tool-category","embeddable":true,"href":"https:\/\/www.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-tool-category?post=326577"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}